Service Supervisor
2 days ago
Location:
• Anchorvale Village
• Tampines Mall
• City Square Mall
• Paya Lebar Square
• Funan Mall
Working Days: 5 days per week (Total 50 hours, rest days will be on a weekday)
Working hours : 5 days // 10.30 – 21.30 hrs (1 hr break)
2 meals provided
Salary : $2600 - $3500 and onwards depends on experience
Responsibilities:
- Staff recruitment, training and supervising
• Applies to both full-time and part-time staff
• Organise regular appraisals with staff and provide recommendations to Management for confirmation/promotion
• Plan and oversee staff duty roster
• Handle staffing issues and issues between staff members
• Manage staff behaviour, etiquette and grooming at the workplace - Managing budgets
• Provide monthly expenditure estimates and making sure budgets are well kept to - Compliance matters
• Ensure that restaurant adheres to licensing, hygiene and health and safety legislation/guidelines - Promoting and marketing the business
• Gather on-ground sentiments and suggest workable promotions and marketing tactics to increase sales
• Upselling of products
• Secure and run events for the outlets, and provide the highest of service standards to clients - Managing stock
• Order supplies according to given budget
• Manage stock levels and ensure inventory is always kept up to date
• Maintain good relationships with all suppliers - Handling customers
• Entertain both enquiries and complaints on a quick turnaround time
• Make sure all staff are well trained in taking reservations, greeting customers, giving customers advice on restaurant matters, basic problem solving and service recovery
• Ensure high standard of service quality is adhered to - Basic finance/admin/HR tasks
- Keep all statistical and financial records of the business in order
- Set up SOPs and ensure all staff adhere
- Oversee paperwork and ensure accuracy during submissions of items
- Roaster planning and Manpower planning
- Managing Sales
• Ensure that outlet archive minimum monthly sales targets
• Assess and improve profitability of the business
• Constantly make improvements to the day-to-day running of the business and assist in developing the brand(s) - Management role
• Work hand in hand with Management to achieve maximum profitability and positive brand image for the business
• Weekly operations report and update on challenges and relevant solutions - Adhoc tasks as assigned by management
Excellent Communication Skills
Mentoring
Sales
Leadership
Manpower Planning
Inventory
Problem Solving
Service Recovery
Customer Service
People Management
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