Storage Engineer
4 days ago
Job Description:
• Building a personal relationship with key client staff;
• Successful Service Delivery;
• SLA achievement and high level of customer satisfaction;
• Good communication around issues and opportunities - get things done, make things happen;
• Building service reports;
• Technical documents update and arrangement.
• Internal technical training to team and self-study for new technical and product
• Service reporting and sponsoring service delivery meetings;
• Removing all obstacles to customer satisfaction
• Looking out for client's and MTS long term interests;
• Following up if service delivery is not meeting expectations;
Requirements:
Experience: technical service or equivalent technical role.
Education: Bachelor's degree with major in Telecommunications/Electronics/Computer Sciences, or equivalent degree
Skills & Abilities:
• Good technical troubleshooting knowledge of data network,
• Knowledge of storage system [Pure Storage, NetApp, EMC Dell etc.,
• Operating System: Windows, Linux
• Storage technology : NFS, CIFS, NAS, SAN, DAS, TCP/IP,LAN, WAN, Fiber Channel etc. .
Language Requirements: English professional
Personal Qualities:
• Self-Starter, team worker
• Good interpersonal skills and initiative
• High stress tolerance level
• Relationship management
• Analytical
• Excellent verbal and written communication skill
• Understanding of customer supported environment, storage and networking,
• Must aspire to a culture of service excellence, always putting the customer, our people and our business at the center of everything they Do.
• Able to understand and deliver services which are provided on a 24x7x365 basis.
Team Worker
Troubleshooting
Tolerance
Stress
Relationship Management
SAN
Channel
Technical Training
Networking
Windows
Service Excellence
Disaster Recovery
WAN
Linux
Service Delivery
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