Manager (IT and Special Projects)
Found in: Talent SG 2A C2 - 2 weeks ago
RESPONSIBILITIES
- Build, enhance and maintain the Home’s IT Technology Infrastructure and Systems, and to execute related projects so as to deliver quality service to the Home’s end-users
- Ensure that the IT solutions are in place (hardware, software, systems, applications, and networks) are working efficiently and effectively to deliver quality service to the Home’s end-users
- Implement new or upgrade of IT Solutions with consultation with end-users and with minimal disruption, incorporating all aspects including but not limited to gathering of user’s requirements, change management, users’ training, data preparation, migration and post-implementation systems support and reviews
- Ensure IT assets are well documented and in compliance with licensing and vendor support arrangements
- Respond to service outrages in a timely manner, investigating and diagnosing IT hardware, software or application problems to resolve and recover the service as soon as possible
- Ensure that the IT environment and solutions are deployed in a way to meet Information Security requirements such as confidentiality, integrity and availability
- Manage the performance of vendors to ensure their quality of delivery and service levels are as contracted
- Provide guidance to end-users on access to their computers and approved systems and attend to any difficulties that users may have
REQUIREMENTS
- Bachelor in computer science or other related field
- At least 5 years of experience leading infrastructure technical team
Tell employers what skills you have
QlikSense
Market Research
Information Security
Licensing
Management Skills
Microsoft PowerPoint
Customer Research
Microsoft Office
Microsoft Excel
Hardware
Change Management
International Education
Economics
Project Timeline
International Relations
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