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Interns – Front office

2 months ago

Singapore BIDEFORD HOUSE PTE. LTD. Full time
Roles & Responsibilities

COMO Metropolitan Singapore marks a debut homecoming for our Singapore-founded company. It's the first time COMO Group’s signature brands – COMO Hotels and Resorts, a multi-label fashion retail space curated by Club 21, a new urban wellness space by COMO Shambhala, contemporary international dining by COMO Cuisine, as well as Michelin-starred gourmet concept by COTE Korean Steakhouse and internationally-renown patisserie Cédric Grolet — will be housed under one prestigious address: COMO Orchard.



Responsible for providing personalized and efficient guest service, including check-in/out assistance, guest inquiries, handling complaints, and promoting hotel facilities, while adhering to Leading Quality Assurance and COMO Hotels and Resort guidelines


Tasks/Responsibilities:

· Welcome guests professionally and provide personalized service.

· Assist guests with check-in and check-out processes.

· Familiarize yourself with room types, rates, and hotel facilities.

· Attend daily briefings and department meetings.

· Process guest check-ins and check-outs using the Property Management System.

· Assist with switchboard operations.

· Provide information on excursions and activities.

· Attend to guests' needs at the Front Desk, including special requests.

· Inspect guest rooms prior to arrival and ensure amenities are in place.

· Maintain stock of front desk supplies and guest amenities.

· Upsell hotel products and services.

· Handle guest complaints promptly and professionally.

· Report incidents, complaints, and suggestions in the daily logbook.

· Communicate effectively with other hotel departments.

· Ensure departing guests receive accurate departure information.

· Assist guests with luggage and provide information about the hotel and local area.

· Maintain cleanliness and organization of lobby and bell stand areas.

· Deliver messages and valet services to guest rooms.

· Promote hotel facilities to guests.

· Maintain impeccable grooming standards.

· Assist Front Office with additional tasks as needed.

· Exceed guests' expectations in all responsibilities.


Tell employers what skills you have

Front Office
Gourmet
Leadership
Property Management
Quality Assurance
Housekeeping
Inventory
VIP
Property
Risk Management
Customer Satisfaction
Customer Service
Pricing
Financial Services
C++
Hospitality

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