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Front Office Intern

4 months ago

Singapore COMO Metropolitan Singapore Full time

Responsible for providing personalized and efficient guest service, including check-in/out assistance, guest inquiries, handling complaints, and promoting hotel facilities, while adhering to Leading Quality Assurance and COMO Hotels and Resort guidelines

Tasks/Responsibilities:

  • Welcome guests professionally and provide personalized service.
  • Assist guests with check-in and check-out processes.
  • Familiarize yourself with room types, rates, and hotel facilities.
  • Attend daily briefings and department meetings.
  • Process guest check-ins and check-outs using the Property Management System.
  • Assist with switchboard operations.
  • Provide information on excursions and activities.
  • Attend to guests' needs at the Front Desk, including special requests.
  • Inspect guest rooms prior to arrival and ensure amenities are in place.
  • Maintain stock of front desk supplies and guest amenities.
  • Upsell hotel products and services.
  • Handle guest complaints promptly and professionally.
  • Report incidents, complaints, and suggestions in the daily logbook.
  • Communicate effectively with other hotel departments.
  • Ensure departing guests receive accurate departure information.
  • Assist guests with luggage and provide information about the hotel and local area.
  • Maintain cleanliness and organization of lobby and bell stand areas.
  • Deliver messages and valet services to guest rooms.
  • Promote hotel facilities to guests.
  • Maintain impeccable grooming standards.
  • Assist Front Office with additional tasks as needed.
  • Exceed guests' expectations in all responsibilities.