eCommerce Manager, South Asia Pacific

Found in: Talent SG 2A C2 - 2 weeks ago


Singapore Tiffany & Co Full time
Since 1837, Tiffany & Co. has always been a company of great innovators who are constantly pushing the boundaries of what’s possible with design and influencing style. We’re proud to be trailblazers in the luxury retail world.

Join Tiffany & Co. and be part of the largest luxury group in the world - LVMH

Are you passionate about Omni Channel & eCommerce

Do you love making a difference?

The eCommerce Manager will lead and execute best in class .COM and eCommerce initiatives to drive sales and provide a market competitive client experience.

The role will be responsible for driving business growth of the digital commerce ecosystem in South Asia Pacific and ensuring a seamless end-to-end omni-channel client experience to support the retail teams. Collaborating with all levels of the organisation cross functionally to deliver results. This role will report to Director Omni Channel, South Asia Pacific.

Key Responsibilities

eCommerce P&L and Operations

Deliver profitability through consistent business performance KPIs, pragmatic approach to changing business conditions and customer behavior through insights from customer analysis, site funnel analysis (traffic quality, content engagement, product discovery and conversion), and voice of the customer analysis

Work with regional and global partners in eCommerce Operations, Logistics, IT and Client Services to set up eCommerce operations and ensure operational excellence in site performance, order fulfillment and delivery

Collaborate with global and regional Merchandising and Supply Chain & Logistics to ensure effective product assortment, inventory planning and merchandising

Manage and guide external business partners to ensure ECommerce daily operations are ethical, and compliant to regulations/internal control and achieve desired client satisfaction KPIs

eCommerce System Development & Enhancement

Develop eCommerce system and for .COM with global, regional and local project teams, leading the local implementation

Lead hands-on on business process design and front-end design for localization for Commerce Cloud and relevant functionalities in other system

Manage Commerce Cloud and launch new capabilities or enhancements for South Asia Pacific including requirements gathering, translation of requirements into workable specification, in collaboration with key stakeholders

Omni-ECommerce Business strategy

Develop eCommerce business strategy including yearly business target, KPIs, and budget in line with South Asia Pacific ECommerce trend and global perspective

Drive long term business growth of the Tiffany eCommerce ecosystem, both brand website and marketplaces, through prioritized initiatives aligned with global digital commerce strategy

Collaborate with global, regional and local teams to elevate omni-channel client experience via owned digital platforms

Cross-functional collaboration

Lead and manage key omnichannel initiatives and projects

Be the liaison and collaborate/communicate with internal and external stakeholders to ensure efficient eCommerce daily operation leading to meeting business target and enhancing customer satisfaction

Drive collaborative initiatives with external digital platforms to grow online business and elevating brand equity

Qualifications

5-7 years related eCommerce and omni-channel experience in a B2C space

Project management skills and experience in eCommerce / relevant system functionality development projects

Knowledge in UX design and front-end development

Experience in developing long-term strategic plans while managing to short term sales and budget targets

Strong business judgment and analytical thinking, turning insights into prioritized business action while fostering innovation in a fast-moving space

Experience forming strong cross-functional relationships with business partners in a global matrix organization

Experience managing digital marketplaces / eCommerce vendors

Strong sense of responsibility to be flexible for collaboration with different time zones and immediate handling of critical issues when required

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