Training Manager
1 month ago
- Ensure the efficient running of the Training department including Good Food, Great Service, and Store’s management team, ensuring that all the policies and procedures outlined are strictly adhered to.
- Have a thorough knowledge and understanding of all company products, services, and procedures.
- Develop, prepare, and update related manuals, SOP etc.
- Prepare and implement the annual/ monthly/ daily Training Plan and Calendar.
- Market the need, values and execution of training programmes.
- Establish and monitor all employee training records, ensuring that they are kept up to date.
- Spend time at stores checking service/ products standards to identify training gaps, including skills, knowledge, personal hygiene, grooming, and etc and taking necessary actions to close gaps.
- Organise and conduct training programmes such as orientation, management training programmes, ensuring all employees successfully complete necessary training as required.
- Coach and counsels all employees when applicable.
- Assist in the compilation and implementation of all employee communications.
- Prepare monthly Training reports and presentations.
- Must be strong in Word, Excel, PowerPoint
- Carry out any other reasonable duties and responsibilities as assigned.
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