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Enterprise Services Manager

2 months ago

Singapore AMAZON WEB SERVICES SINGAPORE PRIVATE LIMITED Full time
Roles & Responsibilities

As a Consulting Sales Leader / Enterprise Service Manager (ESM), you will manage the working relationship with key customers, and develop / execute a long-term Professional Services strategy within the accounts. You will be a trusted advisor for our customers, and you will be responsible for all aspects of business development, relationship development, delivery oversight and program management.

Key job responsibilities

  • Long term development of Cloud Strategy for Global / Public Sector customers
  • Engage with customers to understand their business drivers and application portfolio
  • Identify and develop specific opportunities; and supporting business cases
  • Deal shaping, including estimations, deal pricing, contract negotiations and closing
  • Planning and implementation of a portfolio of projects, including budget and deliverable responsibilities; and mitigation of delivery risks and issues
  • Overseeing delivery of projects in account, ensuring high quality delivery
  • Act as single person of contact for Customer executives, developing trusted relationships
  • Educate customers on AWS services and translate those into a clear business value proposition

Basic qualifications

  • IT consulting/management experience, with demonstrated IT Cloud Transformation experience in customer-facing roles
  • Experience working with large multi-national or public sector organizations as the Consulting Services lead, Account and/or Relationship Manager
  • A proven track record of managing and delivering large-scale enterprise IT projects
  • A proven track record in managing Executive Customer relationships and key business stakeholders
  • Experience with contract and statement of work development

Preferred qualifications

  • Experience in IT Cloud Transformations
  • Enterprise Architecture Frameworks (e.g. TOGAF, Zachman) and identifying the relationships between business services, information, applications and global infrastructure assets
  • Enterprise IT management frameworks (e.g. COBIT, ITIL) and Enterprise cybersecurity management frameworks (e.g. ISO27001, NIST CSF)
  • Broad enterprise systems technology experience including IaaS / virtualization technologies, SAP, Oracle, and custom applications
  • Knowledge of local Government policies relating to procurement, data management and cybersecurity

Tell employers what skills you have

COBIT
Oracle
Customerfacing
Zachman
Program Management
Architecture Frameworks
SAP
Enterprise Architecture
Planning and Implementation
Business Services
TOGAF
ITIL
IT Management
Pricing
Professional Services
Virtualization