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Enterprise Technology Program Manager

2 months ago

Singapore ENABLE PROFESSIONAL SERVICES (PTE.) LTD. Full time
About Us:

At Enable Professional Services (PTE.) Ltd., we're proud to have been recognised as the Asia Pacific & Japan ServiceNow Elite partner of the year in 2019, 2020 and 2021. Our success comes from our people-first culture, where we value trust-based and caring leadership, a supportive learning environment, continuous innovation, and giving you opportunities to do things you've never done before.

Role Summary:

This is a unique opportunity to lead Enterprise Technology Program and manage large-scale deployments of ServiceNow solutions programs. You will be self-motivated and passionate about client success, delivering exceptional customer outcomes, and building high-performing cohesive teams across multiple vendors and customer stakeholders.

Main Responsibilities:
  • Accountable for the management of overall engagement, including scheduling, resourcing, scope, and budget
  • Developing and maintaining strong customer relationships with key stakeholders, including executive sponsors, program managers, business process owners, and enterprise architects
  • Responsible for ensuring the customer is fully informed and updated on engagement progress and concerns, including scheduling, resourcing, issues, and risks/change requests.
  • Managing engagements in compliance with the Enable Way methodology and updating engagement details, including resource plans, timelines, and financials
  • Facilitating key stakeholder meetings, including regular steering committees with internal and customer teams, reporting on engagement progress, issues, risks, and budgets internally to practice directors, and contributing to issue resolution
  • Leading client engagements, driving specific process definition, re-engineering, improvement, and gap analysis of current/to be processed during workshops with key customer sponsors and stakeholders, ensuring technology design and solutions are aligned with business requirements.
  • Produces high-quality customer documentation, including but not limited to workshop material, training material, and solution designs, with acute attention to detail

Skills Matrix:
  • 5 + years of experience leading project engagements
  • Experience in delivering enterprise-scale ServiceNow projects with evidence of managing and coordinating team members during a customer engagement providing ServiceNow functional expertise - nice to have.
  • Experience in Remedy Multi-cloud services management
  • Ability to facilitate UAT process
  • Experience across scale agile, leading agile and running agile DevOps projects.
  • Knowledge of external issues and depth of experience to inform, challenge, and ability define the scope of work.
  • Ability to influence and lead alternative perspectives with successful outcomes.
  • Proven experience in managing and leading high-performing teams
  • Exceptional interpersonal skills, verbal communication, and written communication
  • Proven ability to advise in best practice tools/methodologies
  • Proven expertise across enterprise projects/programs and risk management

Qualifications & Certifications:
  • IT Degree or relevant tertiary education in Computer Science
  • ServiceNow CSA, CIS ITSM + 1 other product CIS
  • ServiceNow sales & presales accreditation in 2+ Product lines
  • ITIL Foundation Certified
  • Certified Scrum Master or PMP certification preferred