Rooms Division Manager
1 month ago
Seeking candidates with extensive experience in rooms division management, or dynamic Front Office Managers ready to advance their careers and take on broader responsibilities.
JOB DESCRIPTION
Basic Function
Responsible for maintaining courteous and competent rooms operation and services to hotel guests.
Responsibility and Authority
1. Ensure that the Division is sufficiently staffed and they are trained to provide the best service to hotel guests.
2. Provide courteous guest service and to comply to all guest requests if possible.
3. Maintain effective communication within the Division and also with the other operating departments.
4 .Prepare the department’s annual budget and set departmental objectives.
5. Forecast monthly rooms revenue and occupancy.
6. Operate the department within budget.
7. Prepare monthly financial and operational report.
8. Optimize the utilization of rooms to maximize rooms revenue.
9. Conduct regular departmental meetings involving all section heads of the Front Office.
10. Conduct daily 5-rooms inspection.
11. Develop training plans and implement training sessions for all sections in the Front Office.
12. Meet VIP guests.
13. Prepare daily occupancy forecasts and management reports.
14. Liaise with the Food & Beverage department on room operation services.
15. Liaise with the Accounting Department for accounting support and credit control on guest accounts.
16. Liaise with the Sales Department on room bookings.
17. Resolve personnel problems of the staff with the assistance of the Human Resource Department. Motivate and counsel staff where appropriate.
18. Double check and approve duty rosters.
19. Ensure that the full range of Front Office services such as reception, reservation, information, baggage and transportation, mail & etc are up to the required standards.
20. Housekeeping functions.
21. Security functions.
22. Resolve and investigate guest’s complaints and handle them promptly and efficiently. Liaise with relevant departments as required.
23. Be familiar with the hotel policies and emergency procedures.
24. Perform other duties as directed by the General Manager.
JOB SPECIFICATIONS
Knowledge & Skills
Ability to develop and maintain good relationship with personnel within the Hotel, and the industry such as travel agencies. Thorough understanding of hotel operation and service standards.
Tell employers what skills you have
Front Office
Revenue Management
Property Management Systems
Rooms Division
Budgets
Leadership
Leisure
Housekeeping
Legislation
VIP
Property
Operations Management
Strategy
Accounting
Developing People
Human Resource
Customer Service
Hotel Management
Directing
Hospitality
We have other current jobs related to this field that you can find below
-
Rooms Division Manager
2 weeks ago
Singapore FURAMA PTE. LTD. Full timeRoles & ResponsibilitiesSeeking candidates with extensive experience in rooms division management, or dynamic Front Office Managers ready to advance their careers and take on broader responsibilities.JOB DESCRIPTIONBasic Function: Responsible for maintaining courteous and competent rooms operation and services to hotel guests.Responsibility and...
-
Rooms Division Executive
2 weeks ago
Singapore Marriott International, Inc Full timeJob Number Job Category Rooms & Guest Services OperationsLocation Singapore Marriott Tang Plaza Hotel, 320 Orchard Road, Singapore, Singapore, SingaporeSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementJOB SUMMARYProvide administrative support to the Director of Rooms and Front Office department.JOB DUTIES & RESPONSIBILITIES...
-
Rooms Division Manager
2 weeks ago
Singapore Marriott International, Inc Full timeJob Number Job Category Rooms & Guest Services OperationsLocation Maxwell Reserve Singapore Autograph Collection, 2 Cook Street, Singapore, Singapore, Singapore VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? YPosition Type ManagementAdditional Information:This hotel is owned and operated by an independent franchisee, Chica Linda. The franchisee...
-
Room Division Manager
2 weeks ago
Singapore THE CLAN HOTEL Full timeResponsibilities: Responsible for the proper, efficient and profitable functioning of the Hotel. Oversee the Front Office and Housekeeping Departments. Prepare the longterm and shortterm strategies and plan, budget and forecast for the Hotel together with the HM/ GM. Develop, recommend and advise the HM/ GM on any areas of improvements in processes and...
-
Executive Assistant Manager, Rooms
2 weeks ago
Singapore SHANGRI-LA HOTEL LIMITED Full timeThe Executive Assistant Manager, Rooms is responsible for providing supervision, leadership and direction to ensure the efficient, effective and profitable operations of all departments that come under the purview of the Hotel's Rooms DivisionKey Areas: Profitability Guest Satisfaction Safety and Security Property ManagementExperience: Takes pride in being a...
-
Deputy Division Manager
2 weeks ago
Singapore Singapore Technologies Engineering Ltd Full timeDate:7 Jun 2023Location: Singapore, SGCompany:ST Engineering GroupPosition - Deputy Division Manager (Head Operations), Instrument Calibration Centre To lead and oversee the daytoday operations of the Division Responsible for ensuring that our operations run smoothly and efficiently To implement continuous innovation (CI) strategies to improve our...
-
Room Attendant
2 weeks ago
Singapore LOKAL PTE. LTD. Full timeWe are seeking a Room Attendant to assist in the daily hotel operations. As a Room Attendant, you will assist the hotel in ensuring that each guest rooms are kept clean and tidy to ensure incoming guests' satisfaction.ROLE AND RESPONSIBILITIES: To ensure the overall cleanliness and tidiness of the guest rooms and public areas to ensure a welcoming...
-
Room Attendant
2 weeks ago
Singapore HOTEL 1855 OPCO PTE. LTD. Full timeREPORTS TO:Hotel ManagerRESPONSIBILITIES: Cleans guest bathroom/bedroom. Replenishes guestroom and bath supplies. Replenish room amenities according to the operational standards. Ensure security of guest rooms and privacy of guests Perform thorough cleaning duties. Anticipate guests' needs, respond promptly and acknowledge all guests, however busy and...
-
Card Room
1 month ago
Singapore MARINA BAY SANDS Full timeJOB SCOPECheck and shuffle the playing cards.Loading and unloading duties.Unpacking of playing cards.Assist Card Room Supervisor as required.Assist Assistant Card Room Managers in delivering shuffled cards to the pits.Assist Card Room Supervisors in checking and destroying the used cards and other stock and inventories of Cardroom.Reporting of any suspicious...
-
Room Attendant
1 month ago
Singapore NOVOTEL SINGAPORE ON KITCHENER Full timeThe role is responsible for routine duties in cleaning and servicing of guest rooms and/or public areas of the Hotel.Primary responsibilitiesTo clean guests' bedroom and/or bathroom.To ensure cleanliness of the public areas of Hotel.To replenish room amenities according to the operational standards.To ensure security of guest rooms and privacy of guests.To...
-
Room Attendant
2 weeks ago
Singapore HOTEL 1855 OPCO PTE. LTD. Full timeRoles & ResponsibilitiesREPORTS TO: Hotel ManagerRESPONSIBILITIES:Cleans guest bathroom/bedroom. Replenishes guestroom and bath supplies. Replenish room amenities according to the operational standards. Ensure security of guest rooms and privacy of guests Perform thorough cleaning duties. Anticipate guests' needs, respond promptly and acknowledge all guests,...
-
Room Attendant
2 weeks ago
Singapore CRAIG ROAD PROPERTY HOLDINGS PTE. LTD. Full timeRoles & ResponsibilitiesWhat do we expect from you?Under the guidance of the Executive Housekeeper or any other authorized by the management, to ensure the highest standard of cleanliness of the guest rooms and associated areas to a clean, neat and well maintained standard as required by the hotel.How your day looks like:Clean and service bedrooms, bathrooms...
-
Room Attendant
2 weeks ago
Singapore SOUTH BEACH INTERNATIONAL HOTEL MANAGEMENT PTE. LTD. Full timeThe impact you'll makeWhen a guest walks into any of our rooms - imagine that first look around they take. Followed by that sigh of relief because they've arrived to their home away from home, be it for a night or a week, and it's perfect. Everything is exactly in its place.Crisp, pressed linens. Perfectly placed pillows. A sparkling mirror. Every detail...
-
Room Controller/Coordinator
2 weeks ago
Singapore MARINA BAY SANDS PTE. LTD. Full timeRoles & ResponsibilitiesPosition OverviewJob DutiesHandle forwarding and receiving of department informationReceive, record, and distribute various reports and informationOrganize assignments for morning and evening room attendantsPrepare daily reports for HousekeepersCoordinate with room controller for unassigned, rush, and reassigned roomsCollaborate with...
-
Rooms Controller
1 month ago
Singapore Marriott Full timeJob Number Job Category Rooms & Guest Services OperationsLocation The St. Regis Singapore, 29 Tanglin Road, Singapore, Singapore, SingaporeSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementPOSITION SUMMARYAssign room according to guest request and preferences whenever possible. Pre-register designated guests and prepare key...
-
Rooms Controller
1 month ago
Singapore Marriott International Full timeJob Number 24087414Job Category Rooms & Guest Services OperationsLocation The St. Regis Singapore, 29 Tanglin Road, Singapore, Singapore, Singapore VIEW ON MAP Schedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementPOSITION SUMMARYAssign room according to guest request and preferences whenever possible. Pre-register designated guests...
-
Rooms Controller
4 days ago
Singapore Marriott Full timeJob Number 24115337 Job Category Rooms & Guest Services Operations Location The St. Regis Singapore, 29 Tanglin Road, Singapore, Singapore, Singapore Schedule Full-Time Located Remotely? N Relocation? N Position Type Non-Management POSITION SUMMARY Assign room according to guest request and preferences whenever possible....
-
Locker Room Attendant
2 weeks ago
Singapore LAGUNA HOTEL HOLDINGS PTE. LTD. Full timeA World Of Opportunities AwaitsCompany Name: Laguna National Golf Resort Club**Job Title: Locker Room AttendantJOB DESCRIPTION Ensure health, safety regulations are complied with and club rules are observed by members, and guests. Collect locker key card, record and return bag drop tag to member/guest. Collect bag drop tag and then assign, record and issue...
-
Rooms Controller
1 month ago
Singapore Marriott International Full timeJob Number Job Category Rooms & Guest Services OperationsLocation The St. Regis Singapore, 29 Tanglin Road, Singapore, Singapore, Singapore VIEW ON MAP Schedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementPOSITION SUMMARYAssign room according to guest request and preferences whenever possible. Pre-register designated guests and...
-
Rooms Controller
2 weeks ago
Singapore Marriott International Full timeJob Number Job Category Rooms & Guest Services OperationsLocation The St. Regis Singapore, 29 Tanglin Road, Singapore, Singapore, Singapore VIEW ON MAP Schedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementPOSITION SUMMARYAssign room according to guest request and preferences whenever possible. Pre-register designated guests and...