Rooms Division Manager

2 weeks ago

Singapore Marriott International, Inc Full time

Job Number

Job Category Rooms & Guest Services Operations

Location Maxwell Reserve Singapore Autograph Collection, 2 Cook Street, Singapore, Singapore, Singapore VIEW ON MAP

Schedule Full-Time

Located Remotely? N

Relocation? Y

Position Type Management

Additional Information:
This hotel is owned and operated by an independent franchisee, Chica Linda. The franchisee is a separate company and a separate employer from Marriott International, Inc.

The franchisee solely controls all aspects of the hotel's employment policies and practices, including hiring, firing, discipline, staffing, compensation, benefits, and all other terms and conditions of employment.

If you accept a position at this hotel, you will be employed by a franchisee and not by Marriott International, Inc.


JOB SUMMARY

Your day to day


Under the general direction of the Hotel Manager, oversee the activities of the Room Division to ensure the achievement of established quality, guest service standards and departmental revenue and profit goals.

Adhere to governmental regulations concerning hotel emergency procedures, safety, or other compliance requirements, as well as brand standards and local policies and procedures.

Deliver a guest experience that is unique and brings the brand to life.

Financial Returns

  • Oversees their implementation
  • Ensures training needs analysis of Rooms Division is carried out and training programs are designed and implemented to meet needs
  • Conducts probation and formal performance appraisal in line with company guidelines
  • Maintains up to date staff records and approves leave requests etc. Coaches, counsels, and disciplines staff, providing constructive feedback to enhance performance
  • Regularly communicates with staff and maintains good relations

Guest Experience

  • Build and maintain positive relationships with all customers and guests in order to exceed their needs
  • Take action to address these needs in order to exceed their expectations
  • Create a positive hotel image in every interaction with internal and external customers
  • Ensure your direct reports have current guest focused standards and procedures which are used effectively for training purposes
  • Ensure all front office staff provides guests with prompt service, professional attention, and personal recognition
  • Ensure guests are greeted upon arrival and make time to interact effectively with guests.
  • Respond appropriately to guest complaints, solicit feedback, and build relationships that drive continuous improvements in guest satisfaction.
  • Conduct routine inspections of the front office and public areas and take immediate actions to correct any deficiencies.
  • Ensure that guest satisfaction data is analysed and that plans are developed and implemented to achieve established goals
  • Communicate to appropriate departments all pertinent information related to the expected arrival and departure of VIP's and other key guests, or other special guest needs

People

  • Direct daytoday staffing requirements, plan and assign work, and establish performance and development goals for team members.
  • Provide mentoring, coaching and regular feedback to help manage conflict and improve team member performance
  • Educate and train team members in compliance with brand standards, service behaviours, and governmental regulations.
  • Ensure staffs have the tools, training, and equipment to carry out job duties
  • Promote teamwork and quality service through daily communication and coordination with other departments.
  • Recommend and/or initiate salary, disciplinary, or other staffing/human resourcesrelated actions in accordance with hotel or company rules and policies

Responsible Business

  • Regularly audit all financial transactions to ensure governmental regulations and data privacy requirements are met
  • Act as a central communications point during emergency/crisis situations; develop and maintain relationships with local fire, police, and emergency personnel
  • Develop awareness and reputation of the hotel and brand in the local community and promote team member involvement in community outreach efforts Perform other duties as assigned
  • May also serve as manager on duty
  • Recognize and develop the potential of yourself and your direct reports
  • Use strengths of others to build organization capability for the future and recognize the advantage diversity brings Identify and develop talented individuals
  • Understand and consider the global nature of the business
  • Work effectively with colleagues from different viewpoints, cultures, and countries
  • Supervises the overall activities of Front Office and Housekeeping operations
  • Monitors the personnel of these operations to ensure guests receive prompt, cordial attention, and personal recognition
  • Coordinates exchange of pertinent information between departments within the Division and directs exchange of information with other departments, no

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