Room Division Manager

2 weeks ago


Singapore THE CLAN HOTEL Full time

Responsibilities:

  • Responsible for the proper, efficient and profitable functioning of the Hotel. Oversee the Front Office and Housekeeping Departments.
  • Prepare the longterm and shortterm strategies and plan, budget and forecast for the Hotel together with the HM/ GM.
  • Develop, recommend and advise the HM/ GM on any areas of improvements in processes and strategies of the Hotel.
  • Be proactive and resourceful in the analysis of trends and changing needs and expectation of guests in terms of accommodations, services and facilities.
  • Ensure that the Housekeeping Department maintains an effective level of service and cleanliness in guestrooms and public areas within budget.
  • Inspect guest rooms, public areas, lobby and other facilities periodically in order to maintain a consistently high level of standards.
  • Responsible in meeting the KPIs set for ancillary revenue i.e. Upselling and customer engagement score i.e. Social media reviews.
  • Ensure departments' compliance to SOP.
  • Work with Outsource Security for efficient surveillance and proper reporting/ followup incidents.
  • Coordinate with the Human Resources Department for manpower needs, recruitment, promotion, termination etc.
  • Review departmental programs to ensure development of future department heads.
  • Represent the HM/ GM in his/her absence.
  • Undertake any other duties as may be assigned by the HM/ GM diligently and professionally.

Requirements:

  • Degree in Business Administration or equivalent.
  • At least 8 years of relevant experience in hospitality.
  • Excellent communication, interpersonal and leadership skills.
  • Able to perform independently under pressure in a fast paced environment.


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