IT Operation Support Engineer
2 weeks ago
We are looking for an L1/L2 App Support Engineer to join our dynamic team, ensuring the smooth operation and maintenance of significant government applications.
- Competitive remuneration package (up to $5,000 + Bonus).
- Hybrid working arrangement.
- Be part of a collaborative and supportive team that encourages growth.
Responsibilities:
- Provide L1 and L2 support for application systems, ensuring smooth operations.
- Troubleshoot, resolve, and escalate issues related to SQL queries, batch jobs, and file interfaces.
- Respond promptly to production emergencies and perform root cause analysis.
- Conduct incident and change request management, ensuring timely updates and resolutions.
- Work closely with vendors, database administrators, and system engineers for troubleshooting.
- Perform UAT testing for production bug fixes and new change requests.
- Assist in documentation of enhancements and service requests.
- Provide end-user support, ensuring effective communication and coordination.
Job Requirements:
- Bachelor's Degree in Information Technology, Computer Science, or an equivalent qualification.
- At least 5 years of professional IT experience focusing on operational support and system maintenance.
- At least 5 years of experience with SQL queries, batch jobs, and file interfaces.
- Strong troubleshooting and problem-solving skills to resolve technical issues.
- Familiarity with configuration management tools and troubleshooting methodologies.
- ITIL Foundation certification is preferred.
- Good understanding of incident and change request management.
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This authorizes us to:
- Contact you about potential opportunities.
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- All applications will be processed with strict confidence. Only shortlisted candidates will be contacted.
Wong Vi Yin (Vanessa) – R24123532
ScienTec Consulting Pte Ltd – 11C5781
Excellent Communication Skills
IT Service Management
Troubleshooting
Microsoft Excel
Ticketing
Service Management
HTML
System Testing
Ticketing Systems
JIRA
Application Support
Communication Skills
Customer Satisfaction
Web Applications
ITIL
ServiceNow
Java
Technical Support
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