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Executive, Distribution Services

3 weeks ago

Singapore MANULIFE (SINGAPORE) PTE. LTD. Full time
Roles & Responsibilities

Job Posting Description

The opportunity

Reporting to the Distribution Operations Team Lead, you will support our distribution channels by ensuring that system enhancements meet business needs and day-to-day operations workflow, and processes are supported and smooth.

Job Description

  • Conduct User Acceptance Testing (UAT) for new product launches and other related system enhancements, includes checking distribution partners’ related feed files and reports.
  • Review user stories to ensure that relevant business requirements and scenarios are addressed for system enhancements.
  • Reply and follow-up on business and data (feed files) enquiries from bancassurance partners.
  • Collaborate with SMEs from other business units and investigate production issues and incidents for resolution.
  • Execute and support review and improvement of workflow and business processes.
  • Participate in distribution partners’ process improvement and customer journey initiatives, where relevant.
  • Collate and send MIS reports to bancassurance partners within SLA timelines.
  • Ensure proper documentation and record keeping for audit purposes.

What motivates you?

  • You obsess about customers, listen, engage and act for their benefit.
  • You think big, with curiosity to discover ways to use your agile approach and enable business outcomes.
  • You thrive in teams and enjoy getting things done together.
  • You take ownership and build solutions, focusing on what matters.
  • You do what is right, work with integrity and speak up.
  • You share your humanity, helping us build a diverse and inclusive work environment for everyone.

What we are looking for

  • Diploma or Degree from a recognized University
  • Minimum 1 - 3 years’ experience in life insurance industry
  • Strong MS Excel skills including use of pivot tables and common functions
  • Good project management and business analysis skills
  • Excellent communication skills
  • Ability to multi-task and adapt to change

What can we offer you?

  • A competitive salary and benefits packages.
  • A growth trajectory that extends upward and outward, encouraging you to follow your passions and learn new skills.
  • A focus on growing your career path with us.
  • Flexible work policies and strong work-life balance.
  • Professional development and leadership opportunities.

Our commitment to you

  • Values-first culture
    We lead with our Values every day and bring them to life together.
  • Boundless opportunity
    We create opportunities to learn and grow at every stage of your career.
  • Continuous innovation
    We invite you to help redefine the future of financial services.
  • Delivering the promise of Diversity, Equity and Inclusion
    We foster an inclusive workplace where everyone thrives.
  • Championing Corporate Citizenship
    We build a business that benefits all stakeholders and has a positive social and environmental impact.

Tell employers what skills you have

Ability to Multitask
UAT
Process Improvement
Continuous Process Improvement
User Stories
Adapt to Change
Project Management
Life Insurance
User Acceptance Testing
MIS
Business Requirements