Sales and Operations Supervisor
4 days ago
Job Description
- Develop and implement strategic plans for the growth and expansion of service stations, focusing on regional coverage, workforce management, and resource optimization to meet business goals.
- Managing customer relationships and driving market development for the service station, cultivating lasting client partnerships, and enhancing overall customer experience and satisfaction.
- Drive market expansion within the service station, achieving sales targets through strategic customer acquisition and effective retention.
- Analyze market trends, design strategic business growth plans, and implement effective initiatives to optimize network performance and drive sustainable success.
- Provide leadership and guidance to the sales team, achieving business targets while optimizing sales efficiency and enhancing customer satisfaction.
- Coordinate regional and network resources to optimize the customer service experience and enhance customer loyalty.
- Consistently gather customer feedback to drive insights and improvements, optimizing business processes, and provide feasible improvement suggestions.
- Ensure efficient and effective management of operations within the designated area.
- Implement and oversee the talent management strategies to build a strong talent pipeline and fostering continuous development and enhancement of employee skills through targeted Learning and Development (L&D) initiatives.
- Cultivate a positive workplace culture, optimize team efficiency, and enhance employee engagement and satisfaction.
- Manage stakeholder relationships in the region to strengthen and uphold a positive employer brand and organizational reputation.
Talent Management
Leadership
Customer Experience
Customer Loyalty
Food Quality
Inventory
Customer Relationships
Office Management
Employee Engagement
Customer Acquisition
Team Management
Workforce Management
Market Development
Administrative Support
Customer Satisfaction
Customer Service Experience
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