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Engineer Team Lead

2 months ago

Singapore JK TECHNOLOGY PTE LTD Full time
Roles & Responsibilities

Job Description

  • Lead a team of Service Engineers and IT Admins
  • Monitor team’s progression on all incoming service requests on hardware or software issues
  • Execute all assigned cases effectively and efficiently with a sense of urgency
  • Provide timely and effective resolution to service requests and incidents
  • Handle high volume of client’s service requests and assigned accordingly to the team
  • Handle client’s complaints and ensure customer satisfaction during closure
  • Liaise smoothly between internal stakeholder and clients for any sales-related matters
  • Provide on and offsite support if needed
  • Manage Service Engineers daily schedule
  • Manage team’s transporation and phone claim usage
  • Assist in other ad-hoc tasks assigned by Technical Manager

Job Requirements

  • Bachelor’s degree in relevant field or equivalent combination of education and experience
  • Minimum 3 to 5 years of related experience
  • Motivated and able to initiate work process
  • Strong leadership skill with good communication
  • Excellent customer service and support skills
  • Possess and in-depth knowledge of PC/laptops/notebooks hardware (i.e. knowledge of parts)
  • Possess strong organizational skills and ability to prioritize tasks among many competing requests

Tell employers what skills you have

Coaching
manage budget
Field Service
Leadership
Hardware
resolve incident tickets
Productivity Improvement
Manage staff
Multilingual
Service Request Management
Revolution
Team Lead
Customer Satisfaction
Team Leader
IT Management
Customer Service
Ability to Prioritize
Call Center

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