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Customer Service Advisor

1 month ago

Singapore TTS EUROCARS PTE. LTD. Full time
Roles & Responsibilities

Job Responsibilities:

  • Ensure good after-sales support to customers by rendering the highest level of customer service
  • Attend to customers' requests for service bookings, inquiries, and complaints about their vehicles promptly
  • Communicate with customers to establish the service or repair needs for their vehicles and translate these job requirements into comprehensive quotations for their agreement
  • Promptly input daily transactions of vehicle service/repairs and where necessary generate reports for customers’ review
  • Identify and assess customers' needs to achieve satisfaction
  • Provide accurate and valid information with appropriate solutions and alternatives to handle customers' vehicle requirements and complaints
  • Build sustainable relationships and trust with the customers and commit to increasing customers' engagement level
  • Recommend suitable packages and add-ons for customers
  • Follow up with the workshop on pending jobs to ensure adherence to completion timelines, and keep customers updated on the status of their vehicles
  • Effectively handle multiple priorities, organise workload, meet deadlines, and perform detailed daily record-keeping and reporting
  • Follow up on any outstanding payments
  • Capture customers' feedback on the service levels, and present findings for Management's review
  • Assist in evaluating and improving the current practices and processes and provide administrative support as part of workshop operation
  • Any other ad-hoc duties assigned

Job Requirements:

  • Minimum GCE ‘O’ Level or NITEC / Diploma in Automotive Technology or equivalent
  • Experience in repair work scheduling and resource planning
  • Good technical knowledge of car components and knowledge of repair estimates with the ability to identify and effectively solve problems
  • Working knowledge of the motor insurance claim process would be an advantage
  • Customer service-oriented, proactive and independent with a positive working attitude
  • Strong attention to detail, organizational and time management skills
  • Able to multi-task and prioritise, articulate issues, problem identification, evaluation, and provide resolution
  • Team player with self–discipline and willingness to learn qualities
  • Strong administrative and coordination qualities
  • Good interpersonal and communication skills with the ability to build strong customer relationships
  • Flexible, friendly, helpful nature, and a team player
  • Computer literate and proficient in Microsoft Office applications (Excel and Word)
  • Possess a valid Class 3 driving licence

Tell employers what skills you have

Sales
Able To Multitask
Microsoft Office
Aftersales
Strong Attention To Detail
Customer Relationships
Estimates
Problem Identification
Vehicles
Product Management
Rendering
Administrative Support
Automotive Technology
Team Player
Customer Service
Scheduling
Customer Service Experience

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