Furniture Customer Service
2 months ago
Job Offers & Benefits:
· $3000-$3500 Basic salary
· Team/Personal Incentive
· Variable performance bonus
· Incremental annual leave yearly (12 to 18 days)
· Staff credit for free product and discount on product purchase yearly.
We are looking for a team player to join our growing Singapore Furniture Brand. We are keen to learn and improve from your contribution to our mutual success.
Candidate Role:Service customers by providing information on product availability and resolving product and service problems promptly.
Job Responsibility:- Respond promptly and professionally to customer’s enquiries from various channels: website live chat, marketplace, social platform messaging, telephone, emails and in person.
- Confirm product order details made online and update stock & delivery schedule to customer.
- Liase with freight forwarder and factories on stock fulfilment.
- Manage and track daily delivery progress, providing scheduled updates on delivery status & replan when delay occurs to customers.
- Follow up with proper closure for existing customers on their delivery and warranty issues.
- Work closely with warehouse on stock fulfilment and inventory related issues.
- Work with sales to improve nett sales.
- Document product issues for claim/re-order to supplier.
- Document customer interactions in key notes history for weekly meeting to improve value and service to customers.
- Actively request customers for good reviews.
- Explain simply and clearly in response to customer questions and check for customer understanding and acceptance of situation.
- Establish and maintain good rapport with customers by using positive language and anticipating their needs.
- Able to recommend alternative products or compromise to resolve sales cancellation.
- Ability to independently negotiate repair/replace products or reduce /refund sales.
- Identify and escalate issues to Manager only when exceed set parameters, escalation of issue will be the key KPI to appraise work performance.
- Participate in ad hoc duties being assigned by managers.
Job Requirements:
v Able to work 5.5 days (9am-6pm) per week on weekdays and alternating Saturdays. Rest day on Sundays.
v Basic understanding of lemon law, consumer rights and customer service practices.
v Strong communications and interpersonal skills especially instant message and telephone etiquette.
v Candidates with working experience in customer dispute resolution or furniture installation or repair will be strongly considered.
v Willingness to cooperate with customers and management to resolve any issues that may arise.
v Ability to maintain a calm and polite manner in stressful situations.
v Excellent organizational and multitasking skills.
v Strong command of written and verbal English + other languages will be useful.
v Able to start with short notice period.
Tell employers what skills you have
Upholstery
Microsoft Excel
warehouse logistics
Interpersonal Skills
Multitasking Skills
Purchasing
Inventory Control
Furniture assembly
Dispute Resolution
Problem Management
Freight
Pressure
Warranty
Furniture
Administrative Support
Customer Satisfaction
Import Logistics
Customer Service
Delivery Management
Shipping
-
Customer Service Assistant
3 weeks ago
Singapore MARQUIS FURNITURE GALLERY PTE LTD Full timeRoles & ResponsibilitiesMarquis Furniture Gallery, a luxury furniture gallery with multiple showrooms in Singapore. We are committed to providing an exceptional customer experience and showcasing exquisite designs.Responsibilities: Guide clients on general walkthroughs of our showroom. Support the Sales Manager in coordinating client appointments and...
-
Furniture Delivery Driver
3 weeks ago
Singapore XIONG LUE FURNITURE PTE LTD Full timeRoles & ResponsibilitiesCompany Description: We are a furniture importer and distributor with our own line of products. Our main products are household furniture including wardrobes, side cabinets, desks, executive chairs and more. We mainly service furniture retailers as well as their customers who are end users. We are an employee-centric company with an...
-
Customer Service Representative
3 weeks ago
Singapore MARQUIS FURNITURE GALLERY PTE LTD Full timeAbout the RoleWe are seeking a skilled Customer Service Representative to join our team at Marquis Furniture Gallery PTE LTD.Key ResponsibilitiesProvide exceptional customer service through guided showroom walkthroughs and support the Sales Manager in coordinating client appointments and follow-ups.Build and maintain relationships with designers and...
-
Furniture design manager
2 weeks ago
Singapore LIWEIJIA TECHNOLOGY HOLDINGS PTE. LTD. Full timeThe Furniture Design Manager is responsible for overseeing the design and development of furniture products, ensuring alignment with brand identity, market trends, and customer needs. This role involves leading a team of designers, collaborating with other departments such as production and marketing, and driving innovation in furniture design. The ideal...
-
Customer service specialist
2 weeks ago
Singapore CASA CONCETTO PTE. LTD. Full timeIntroduction You'll be the frontline and brand ambassador for Casa Conctto. Join us in providing exceptional customer service, building lasting relationships, and promoting our brand. Your role is crucial in creating a positive customer experience and contributing to the success of Casa Concetto. If you're passionate about sales and ready to be a...
-
Furniture Delivery Driver
3 weeks ago
Singapore AMLA PTE. LTD. Full timeRoles & Responsibilities1. JOB DESCRIPTIONJob Title:Furniture Delivery Driver & InstallationJob Description:· Deliver and assembe furniture in customer house.· Warehouse management and preparation for next day delivery.Requirements:. Physically fit to carry up to 40Kg to upstairs to customer house.· Follow delivery route and schedule timely.· Team work...
-
Customer Service Specialist
3 weeks ago
Singapore CASA CONCETTO PTE. LTD. Full timeRoles & ResponsibilitiesIntroductionYou'll be the frontline and brand ambassador for Casa Conctto. Join us in providing exceptional customer service, building lasting relationships, and creating memorable moments. Your role is crucial in creating a positive customer experience and contributing to the success of Casa Concetto. If you're passionate about sales...
-
Delivery Driver + Furniture Installer
2 months ago
Singapore MOBEL STORY PTE. LTD. Full timeRoles & ResponsibilitiesResponsibilities:1. Deliver a wide variety of items to different addresses and through different routes2. Installation and assembly of furniture3. Load, unload, prepare, inspect and operate a delivery vehicle4. Report and record quality issues of the products5. Ask for feedback on provided services and resolve clients’...
-
Head of Furniture Buying Specialist
2 weeks ago
Singapore COURTS SINGAPORE Full timeAbout the Role:COURTS Singapore is seeking an accomplished Furniture Buying Strategy Lead to spearhead the development and execution of a world-class furniture buying strategy. In this pivotal role, you will be responsible for leading the furniture merchandising team and collaborating with retail sales teams to drive maximum sales and profitability of...
-
Sales Consultant
2 months ago
Singapore SPACEMAN INNOVATIONS PTE. LTD. Full timeRoles & ResponsibilitiesWe are Spaceman, Singapore's most exciting furniture brand and having just increased our store to 5000 sq feet need new sales consultants to help bring joy to our customers spaces.Spaceman is the leader in space saving furniture with innovative and highly customisable murphy beds, dining tables, sofa beds, storage beds and kids...
-
Furniture Buying Leadership Role
12 hours ago
Singapore COURTS SINGAPORE Full timeCOURTS Singapore: A World-Class Furniture Provider We are seeking an exceptional individual to fill the role of Head of Furniture Buying, a key position in our company's success. The successful candidate will be responsible for developing and executing a furniture buying strategy that drives sales and profitability. About the Role As the Head of...
-
Furniture Repair and Upholstery Specialist
6 days ago
Singapore Marina Bay Sands Full timeAbout the RoleMarina Bay Sands is seeking a skilled Furniture Repair and Upholstery Specialist to join our team. As a key member of our Engineering department, you will be responsible for maintaining the highest standards of upholstery and repair services for all furniture within the MBS complex.
-
Customer Service Executive
3 weeks ago
Singapore BODESIGN PTE. LTD. Full timeRoles & ResponsibilitiesJob Description· Address customer’s inquiries regarding products and services· Liaise with sales, delivery and warehouse teams to ensure prompt delivery of customer’s products· Resolve customer’s complaints or feedbacks and propose solutions to it· Handle clerical tasks such as processing work orders, delivery orders,...
-
Sofa Upholstery
6 days ago
Singapore COMFY PTE. LTD. Full timeRoles & ResponsibilitiesSofa Upholstery & Furniture Repairman(Monthly Basic + Incentive)Job Offers & Benefits:· $3500-$4500 gross salary· Team/Personal Incentive· Variable performance bonus· Incremental annual leave yearly (12 to 18 days)· Staff credit for free product and discount on product purchase yearly.We are looking for a team player to join our...
-
Customer Service Specialist
3 weeks ago
Singapore BODESIGN PTE. LTD. Full timeCustomer Service RepresentativeAs a Customer Service Representative at BODESIGN PTE. LTD., you will be responsible for addressing customer inquiries regarding products and services. This role requires excellent communication and problem-solving skills, as well as the ability to think in a swift and strategic manner.Key ResponsibilitiesAddress customer...
-
Furniture Warehouse
2 months ago
Singapore COMFY PTE. LTD. Full timeRoles & ResponsibilitiesJob Offers & Benefits:· $2200-$3000 basic salary· Team/Personal Incentive & overtime· Variable performance bonus· Incremental annual leave yearly (12 to 18 days)· Staff credit for free product and discount on product purchase yearly.We are looking for a team player to join our growing Singapore Furniture Brand. Your achievement...
-
Project Coordinator
6 months ago
Singapore SINGAPORE FURNITURE RENTAL PTE. LTD. Full timeRoles & ResponsibilitiesJob Descriptions Project coordination on site Coordinate between customer and logistics team Manage home staging site set up Handle customer or logistics situations when needed Photo taking (before and after staging) Training will be providedJob Requirements Interior design/furniture industry background is a MUST Positive...
-
Sofa Upholstery
2 months ago
Singapore COMFY PTE. LTD. Full timeRoles & ResponsibilitiesJob Offers & Benefits:· $3500-$4500 gross salary· Team/Personal Incentive· Variable performance bonus· Incremental annual leave yearly (12 to 18 days)· Staff credit for free product and discount on product purchase yearly.We are looking for a team player to join our growing Singapore Furniture Brand. We are keen to learn and...
-
customer service
3 weeks ago
Singapore ELKEN SERVICE PTE. LTD. Full timeRoles & ResponsibilitiesStrong listening, communicating, and customer service skills. Ability to multitask and provide effective solutions. Works well with others and helps foster a supportive work environment. Knowledge of our company's market, industry, and products.Tell employers what skills you haveCustomer Service SkillsAbility to MultitaskMicrosoft...
-
Furniture Sales Representative
3 weeks ago
Singapore SEARCH PERSONNEL PRIVATE LIMITED Full timeJob SummaryWe are seeking a highly motivated and results-driven Furniture Sales Representative to join our team at Search Personnel Private Limited. As a key member of our sales team, you will be responsible for driving sales growth and achieving monthly and annual sales targets.Key ResponsibilitiesEnsure timely and effective communication with clients to...