Technical Support Engineer

1 day ago


Singapore ARYAN SOLUTIONS PTE. LTD. Full time
Roles & Responsibilities

Job Summary –

  • Have computer foundation, have a certain understanding of computer operating system, and commonly used software and hardware.
  • College degree or above
  • Knowledge in customer support

Years of experience needed – 0-2 years.

Technical Skills:

  • Provide professional remote technical support services for client users
  • Remotely guide users to deal with system and software problems, including system installation, debugging, use, and related software
  • Troubleshoot and diagnose hardware failures, inquire about scheduled spare parts, and coordinate follow-up maintenance.
  • Special cases are upgraded in time, and cooperate with other teams to solve user problems.
  • Clearly and completely record case information in the system according to the process.
  • Find out the user's usage needs, and recommend upgrading products and configurations to improve the user's experience.


Interested candidates, please send over your resume to mail@aryan-solutions.com


Tell employers what skills you have

Troubleshooting
Oracle
Hardware
Customer Support
MySQL
SQL
Networking
Python
Windows
Java
Debugging
Linux
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