Retail Supervisor

1 week ago


Singapore DKSH SINGAPORE PTE. LTD. Full time
Roles & Responsibilities
  • Product: Writing Instruments
  • Permanent position with attractive benefits.
  • Working location: Central (Shopping malls) and will need to rotate across the 3 outlets.
  • 5 days / 44 hours work week. (Must be able to commit on Fri, Saturday and Sunday)
  • 14 days Annual Leave + medical benefits
  • Minimally 2 years of retail supervisor experience required.

Three rotating shifts weekly:

  • Shift A: 10 am to 6 pm
  • Shift B: 2 pm to 10 pm
  • Full Shift: 10 am to 10 pm
  1. Two days off allocated each week.
  2. Overtime work will be compensated accordingly.
  3. A commission scheme will also be implemented.

General Responsibilities:

  • Support superior in managing day-to-day operating expenditures against operating budgets to ensure efficient usage of resources
  • Oversee all outlets sales & operations and be rostered at all 3 outlets every week to be in the know.
  • Monitor competitor activities/innovations and recommend practical actions to counter competition.
  • Analyse customer feedback/insights and channel actions required by respective functions for resolution.
  • See to adequate care and maintenance of all writing instruments and stocks by facilitating staff on general housekeeping and standard maintenance processes of products and outlets.
  • Prepare and implement retail/outlet sales plans to achieve sales targets.
  • Track team progress against key performance indicators and sales plans imparting important sales techniques and knowledge whenever possible.
  • Provide timely feedback to team members on the execution of sales action plans and development areas.
  • Execute sales activities, including adequate stock, proper pricing structures, promotional campaigns, planogram implementation, etc.
  • Prepare sales/stock movement reports and report monthly sales/margin forecasts.
  • Maintain relationships with customers through understanding and meeting their requirements - fostering relationships for bulk/corporate sales orders.
  • Coordinate continuous improvement activities on retail/outlet sales processes and customer issue resolution.
  • Conduct training on customer service and operations to enhance retail excellence for new staffing and enhancement for existing staff.
  • Handle stock ordering process for the retail store to ensure inventory and product mix is optimized (replenishment order for all stores to be done every month)
  • Prepare the retail team monthly roster according to scheduling policy for manager's approval.
  • Rotate duties among all retail shops to cover for shifts.
  • Handle staff discipline and enquires.
  • Ensure application of staff leave and claims.
  • Ensure Part-timer monthly schedule/ work hours tally with Agency report for salary payment.
  • Ensure all repaired pens are collected by standard procedure and update status to all staff of each repair case at all outlets.
  • Oversee all shop supplies and materials are up to date and prepare orders in advance to prevent negative inventory.
  • To come up with processes to enhance and improvise all shop operations.
  • To make use of digital processes and reducing manual communication with the manager - emailing for official reports and responses & usage of official roster template. (this is for easy referencing and official recording)

Leadership Responsibilities:

  • Guide team to ensure effective delivery of team's goals.
  • Warrant that Full-timers are well equipped with disseminated information & campaigns and are able to guide the respective part-timers.
  • Drive learning and development of team in the area of Retail/Outlet Operations and DKSH behavior to achieve team/function goals.
  • Drive self-learning and improvement in the area of Retail/Outlet Operations and DKSH behavior as part of continuous learning
Tell employers what skills you have

Product Knowledge
Budgets
Leadership
Housekeeping
Inventory
Soft Skills
Channel
Selling
Merchandising
Inventory Management
Writing
Microsoft Word
Customer Service
Scheduling
Pricing
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