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Retail Coffee Supervisor

1 week ago

Singapore Papa Palheta Pte Ltd Full time

Retail Coffee Specialist

As a Retail Coffee Specialist, you will be part of our exciting and new omni-channel retail team. You will represent PPP Coffee on the frontline to advance our mission in connecting people with coffee.

You will drive PPP Coffee's retail concept store and serve as the bridge between the product team and the coffee community by providing recommendations for home brewers from our range of coffee and equipment.

Key Responsibilities:
  • Manage the front-of-house retail operations of assigned outlets by PPP Coffee in Singapore
  • Maintain the look-and-feel of the shop through visual merchandising and daily housekeeping
  • Ensure a high standard of service is provided in the store at all times
  • Conduct and follow up on requests for in-store demos, events, and workshops
  • Handle customer queries and feedback in a professional and timely manner
  • Manage store inventory and arrange for stock replenishment
  • Track, monitor, and maintain store inventory, ensuring accuracy in monthly stock take
  • Participate in regular product trainings and workshops
  • Provide feedback and suggest areas for improvement
  • Assist with other duties as required by the supervisor
Requirements:
  • Fluent English communication skills and/or confidence in communicating with diverse groups
  • Keen interest in specialty coffee and brewing equipment
  • Service-oriented and a team player
  • 5-day work week including weekends and public holidays

We are looking for a skilled and passionate individual who can help us deliver exceptional customer experiences and grow our business.