Incident Manager

Found in: Talent SG 2A C2 - 2 weeks ago


Singapore WEB SYNERGIES (S) PTE LTD Full time
Roles & Responsibilities

Responsibilities

  • Lead and coordinate response to major incidents, minimizing disruption and ensuring swift resolution
  • Collaborate with technical teams, experts, and leadership to assess impact and prioritize actions. Some of the technical teams include Velocity, Aria, OpenNet; understanding of their functionalities is needed
  • Establish communication channels to keep stakeholders informed throughout the incident
  • Provide guidance and support to teams during response activities, including troubleshooting and decision-making
  • Conduct post-incident reviews to identify root causes, lessons learned, and opportunities for improvement
  • Develop and maintain documentation related to incident response plans, procedures, and reports

Requirements

  • Experience of Incident Management in Telco operations

Mature/ Senior candidate as this role needs to collaborate and bring together a number of teams for incident


Tell employers what skills you have

Leadership
Troubleshooting
Microsoft Excel
Service Management
Critical Thinking
Application Development
Root Cause Analysis
Unix
Problem Management
Application Support
Windows
Banking
ITIL
Bridge
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