VP, Incident Manager

4 weeks ago


Singapore GMP Technologies Full time

Responsibilities

  • Lead the Application Support Teams, coach and ensure team members focus on their parts of incident response and resolution process.

  • Oversee the recovery process and establish a clear chain of authority and responsibility Responsible for case management and collecting & analysing of information on risks to prevent recurrence.

  • Work with Technical and Application Teams to identify the root cause of incident, recommend system, service and business recovery options, as well as preparation of technical incident report.

  • Work with technical teams to identify temporary workarounds and determine estimation time on resolution

  • Document a clear trail of events, work with recovery and operations teams to deliver documentation and reporting and ensure the team works towards a timely resolution.

  • Ensure processes and policies are adhered to and standards are met

  • Chair the incident and problem review meetings Attend post incident review meeting together with Business Incident Manager to report root cause and preventive measures taken to senior IT management and business management.

  • Be the key point of contact for coordination and communication for technology team

  • Take ownership and perform controlled resolution of incidents and problems working with Business Incident manager, within defined SLAs Timely determine the severity and impact of the incident and escalate/communicate to stakeholders

  • Champion stability initiatives to enable application high availability for BAU which includes better monitoring, failover and resiliency

Requirements

  • Bachelor's degree with min. 10-15 years working experience in a bank or a financial institution

  • Possess excellent working knowledge of ITIL best practices

  • Ability to manage incidents and problems at enterprise level and must have experience in banking, in operations and technology to make key recovery decisions

  • Familiar with supporting Desktop End User Services, Infrastructure, Banking Applications and Operations.

Additonal info:

  • Company industry: IT Solution under Japanese Bank
  • Location: Expo

For more information, please visit to www.gmprecruit.com and search for Job Reference: 23835
To find out more about this opportunity, please contact Ai Linh at

We regret that only shortlisted candidates will be notified.

GMP Recruitment Services (S) Pte Ltd | EA Licence : 09C3051 | VO UYEN AI LINH | Registration No: R 22109232


  • IT Support

    2 weeks ago


    Singapore APAR TECHNOLOGIES PTE. LTD. Full time

    Roles & ResponsibilitiesJob Description2 Years of experience working as a IT Support Engineer.Incident Management1) Process Incident tickets and provide quality updates , communication/ notification to the customers.2) Manage the incident bridgeDocumentation and Processing1) Ensures timely and accurate input of access information into the system2) Processes...

  • IT Support

    1 week ago


    Singapore Apar Technologies Pte. Ltd. Full time

    Job Description2 Years of experience working as a IT Support Engineer.Incident Management1) Process Incident tickets and provide quality updates , communication/ notification to the customers.2) Manage the incident bridgeDocumentation and Processing1) Ensures timely and accurate input of access information into the system2) Processes inbound requests from...

  • IT Incident

    3 weeks ago


    Singapore D L Resources Pte Ltd Full time

    Key Responsibilities. Manages technology incidents impacting Bank's technology group businesses . Work with relevant business & technology group/units to comply with the Incident and Problem Management processes and procedures, to facilitate and improve incident recognition, logging, assignment, tracking, status notification, escalation, documentation and...

  • IT Incident

    4 weeks ago


    Singapore D L RESOURCES PTE LTD Full time

    Roles & ResponsibilitiesKey Responsibilities• Manages technology incidents impacting Bank's technology group businesses• Work with relevant business & technology group/units to comply with the Incident and Problem Managementprocesses and procedures, to facilitate and improve incident recognition, logging, assignment, tracking,status notification,...


  • Singapore Mizuho Bank Full time

    Company Profile AS AN IT INCIDENT MANAGEMENT SPECIALIST, YOU WILL BE RESPONSIBLE FOR ENSURING THE TIMELY RESOLUTION OF IT INCIDENTS REPORTED BY USERS OR DETECTED THROUGH MONITORING SYSTEMS. YOU WILL PLAY A CRITICAL ROLE IN MINIMIZING THE IMPACT OF INCIDENTS ON BUSINESS OPERATIONS AND MAINTAINING HIGH LEVELS OF SERVICE AVAILABILITY. Job Responsibilities...


  • Singapore Gmp Technologies (s) Pte Ltd Full time

    . In charge of managing the entire incident response process, taking ownership of coordinating response and resolution efforts, making informed decisions, and providing prompt support while overseeing supporting teams in times of incidents.. Lead the Application Support Teams, coach and ensure team members focus on their parts of incident response and...


  • Singapore CA CIB Full time

    General information Job description Business type Types of Jobs - IT, Digital et Data Job summary PositionComputer Security Incident Response Team Expert (CSIRT Expert)CSIRT Expert is a technical expert role within the Asia Information System Security (ISS) Team, Singapore, functionally aligned to Group's ISS CSIRT team in Head Office, France.ASIA ISS team...

  • VP of Finance

    4 weeks ago


    Singapore Amethyst Asia Partners Pte. Ltd. Full time

    As VP of Finance, you willl broadly oversee the fund-related financial matters, being hands-on in their operation, analyzing their efficacy, and advising other key stakeholders to assist in strategic decision-making.This means driving fund management, ensuring adherence to regulatory requirements and market practices, and managing GP accounts. You'll also...


  • Singapore Credit Agricole Corporate And Investment Bank Full time

    Who we areCrédit Agricole Corporate and Investment Banking (Crédit Agricole CIB) is the corporate and investment banking arm of Crédit Agricole Group, world's 10th largest bank by total assets.Our Singapore center ('ISAP' or 'Information Systems Asia Pacific') is the 2nd largest IT setup (after Paris Head Office) for Crédit Agricole CIB's worldwide...


  • Singapore THE RESERVE PTE. LTD. Full time

    Roles & ResponsibilitiesOverall Responsibilities:Elevate your career as a Customer Experience and Incident Management team, playing a pivotal role in ensuring not only the utmost security and incident management but also an unparalleled standard of customer service within our distinguished work compound. This dynamic position calls for an individual with a...


  • Singapore CREDIT AGRICOLE CORPORATE AND INVESTMENT BANK Full time

    Roles & ResponsibilitiesWho we areCrédit Agricole Corporate and Investment Banking (Crédit Agricole CIB) is the corporate and investment banking arm of Crédit Agricole Group, world’s 10th largest bank by total assets.Our Singapore center (“ISAP” or “Information Systems Asia Pacific”) is the 2nd largest IT setup (after Paris Head Office) for...


  • Singapore The Reserve Pte. Ltd. Full time

    Overall Responsibilities:Elevate your career as a Customer Experience and Incident Management team, playing a pivotal role in ensuring not only the utmost security and incident management but also an unparalleled standard of customer service within our distinguished work compound. This dynamic position calls for an individual with a passion for enforcing...

  • Investment VP

    3 weeks ago


    Singapore Selby Jennings Full time

    Presently, I am working with a Regional Venture Capital firm who is seeking an Investment VP to join their growing team here in Singapore. This is a new role, a part of their expansion in the Singapore team. Key job scope will include: Spearhead the identification and evaluation of potential investment opportunities venture capital tech space Develop and...

  • Investment VP

    3 weeks ago


    Singapore Selby Jennings Full time

    Presently, I am working with a Regional Venture Capital firm who is seeking an Investment VP to join their growing team here in Singapore. This is a new role, a part of their expansion in the Singapore team.Key job scope will include:Spearhead the identification and evaluation of potential investment opportunities venture capital tech spaceDevelop and...


  • Singapore Ethos BeathChapman (EBC) Full time

    High growth firmExcellent exposureCareer progressionA well-established Investment Firm is seeking a VP Finance/Fund Controller to join the team. The Finance VP will report into the CFO, you will oversee fund-related financial matters driving fund management, ensuring adherence to regulatory requirements and market practices, and managing GP accounts. As a...


  • Singapore Singapore Airlines Limited Full time

    Job Description You will be a member of the Group Information Security Team responsible for responding to threats and incidents to the corporate networks, systems (on-prem and cloud) and digital assets. Key Responsibilities:. Lead and drive major incidents towards mitigation and resolution with multiple counterparts . Manage and track incidents from opening...

  • VP of Finance

    1 month ago


    Singapore AMETHYST ASIA PARTNERS PTE. LTD. Full time

    Roles & ResponsibilitiesAs VP of Finance, you willl broadly oversee the fund-related financial matters, being hands-on in their operation, analyzing their efficacy, and advising other key stakeholders to assist in strategic decision-making.This means driving fund management, ensuring adherence to regulatory requirements and market practices, and managing GP...

  • Incident Manager

    2 hours ago


    Singapore GMP TECHNOLOGIES (S) PTE LTD Full time

    Roles & Responsibilities Support customers in maximizing the use of solutions for greener aviation Report to Regional Manager Oversee execution of Standard Operating Procedures (SOPs) Focus on ITIL Processes: Incident Management, Event Management, Request Fulfillment Collaborate with Engineering & Technology, Customer Service, Operations Work with...


  • Singapore DBS Bank Full time

    Business Function Group Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group T&O, we manage the majority of the Bank\'s operational processes and inspire to delight our business...


  • Singapore DBS Bank Full time

    Business Function Group Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group T&O, we manage the majority of the Bank\'s operational processes and inspire to delight our business...