Customer Experience Manager
3 months ago
The Responsibilities:
- To oversee/manage all incoming after Sales Service escalations.
- Improve Customer Service level.
- Train new staffs on Customer handling skill sets.
- Handled all completed surveys, analysis and assist all complaints customers when needed.
- Respond within one working day, to come out with a solution (swap/refund).
The Requirements:
- At least 5 years of working experience in a similar role.
- Have technical knowledge of IT products.
- Great communication and writing skills.
- Ability to perform within tight deadline in responding to customers' enquiries.
- Ability to provide seamless Customer's experience.
Tell employers what skills you have
CRM
Leadership
Microsoft Excel
Customer Experience
Quality Assurance
Customer Support
Service Level
Project Management
Customer Satisfaction
Team Player
Customer Service
Writing Skills
Surveys
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Customer Experience Manager
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