Director, IT Operations Lead

1 week ago


Singapore NCS PTE. LTD. Full time
Roles & Responsibilities

NCS is a leading technology services firm that operates across the Asia Pacific region in over 20 cities, providing consulting, digital services, technology solutions, and more. We believe in harnessing the power of technology to achieve extraordinary things, creating lasting value and impact for our communities, partners, and people. Our diverse workforce of 13,000 has delivered large-scale, mission-critical, and multi-platform projects for governments and enterprises in Singapore and the APAC region.

As a Director, IT Operations Lead, you will report to the CIO and be responsible for managing and leading the IT Infrastructure team (excluding the Service Desk and Asset Management Team) to ensure the operational readiness, resilience, reliability, and scalability of NCS's Corporate IT Infrastructure. You will also oversee global IT infrastructure services, including servers, networks, databases, storage, cloud, and IT infrastructure architecture.

What will you do?

Management and Leadership

  • Managing the IT Infrastructure team (less Service Desk and Asset Management Team), ensuring the Corporate IT Infrastructure of NCS are operationally readiness, resilient, reliable and scalable.
  • Management of NCS Corporate IT infrastructure services globally. The scope would include (list is not exhaustive) Server, Network, Database, Storage, Cloud, IT Infra Architecture.
  • Be involved in management the budget, planning the utilization of resources, identifying gaps in methodologies to provide continuous improvement.
  • Mentor direct reports, set suitable KPIs, ensuring the entire Ops team is able to deliver against agreed KPIs
  • Plan resource allocation, on-call rosters, schedule maintenance operations, oversee major incidents

IT Infrastructure

  • Be accountable for defining or improving methods for configuration management, incident management, change management, problem management, service level management and IT service continuity management.
  • Ensure that all the data, network access and systems are secure and protected
  • Updating, developing, and implementing IT infrastructure policies, SOPs and Work Instructions relevant to NCS
  • Ensure platform compliance, reliability and uptime according to agreed SLAs
  • Maintain and support technical issues under the care of IT Infrastructure team
  • Perform regular backing up of systems
  • Studying current systems, identifying areas that need improvements or overhauls and implementing these
  • Overseeing and determining timeframes for major IT infrastructure projects including system updates, upgrades, migrations, and outages
  • Evolve the operational tooling framework towards automation, reduction of repetitive manual tasks, proactive monitoring and incident detection, system self-repair

The Ideal Candidate Should Possess:

  • At least 15 years of experience in Leading IT Infrastructure operations team
  • Familiar with, data networking, system operations, data centers, servers, storage, client computing and production control gaps, Cloud computing, computer networking management
  • Knowledge of Microsoft Stack (Azure, Azure AD, server re AD, Active Directory, SQL), Cloud Management (Azure, AWS), networking (CCNA, CCNP is an added advantage) and management of CyberSecurity tools E.g. Windows Defender, McAfee, BeyondTrust) knowledge is an added advantage
  • Has experience working with IT Infra tools (Solarwinds, SCCM)
  • Strong interpersonal / communication skills
  • Strong organisational ability with attention to details
  • Ability to multi-task
  • Results Oriented and able to work independently
  • Ability to work well under pressure
  • Bachelor's degree in Computer Science, Information Systems, Engineering, ICT

If you would like to be part of the winning team that does great work, apply today

We are driven by our AEIOU beliefs—Adventure, Excellence, Integrity, Ownership, and Unity—and we seek individuals who embody these values in both their professional and personal lives. We are committed to our Impact: Valuing our clients, Growing our people, and Creating our future.

Together, we make the extraordinary happen.

Learn more about us at ncs.co and visit our LinkedIn career site.

Tell employers what skills you have

Leadership
Scalability
Change Management
CCNA
Cloud Computing
CCNP
IT Operations
Service Desk
Networking
Pressure
Infrastructure Architecture
Attention to Details
Service Level Management
Systems Engineering
Incident Management
  • Operation Director

    22 hours ago


    Singapore MUN TING XIANG MTX FUNAN PTE. LTD. Full time

    We are looking to hire a spirited director of operations to take our organization's operations to the next level. The director of operations will encourage an engaged senior management team and guard our values. You will analyze data and metrics to evaluate staff performance, lead and encourage employees to maximize performance, and ensure a strong talent...


  • Singapore This is an IT support group Full time

    We are seeking a visionary and experienced Art Director to lead our creative efforts to new heights.The ideal candidate is a natural leader with a keen eye for design, a passion for storytelling, and the ability to inspire teams to deliver innovative, audience-centric ideas.Key ResponsibilitiesCollaborate closely with the Production and Account Management...


  • Singapore DSJ Global - APAC Full time

    Location Singapore - Job type Permanent - Salary Negotiable - Discipline Supply Chain Leadership - Reference PR/376365_1661334198 We have a current opportunity for a Global Operational Excellence Director on a permanent basis. The position will be based in Singapore. For further information about this position please apply. Our client is a Global...

  • Operation Director

    22 hours ago


    Singapore GO K COMPANY PTE. LTD. Full time

    **JOB DESCRIPTION**: - **JOB TITLE**:Operation Director - **OCCUPATION**:Operation Director **Job Description & Requirements**: We are looking for a **OPERATION DIRECTOR **of a Korean-Chinese cuisine / BBQ restaurant. Job Description as below: 1. Job Description - **Train the Gilling skills **to waiter / waitress - **Gill BBQ **for customers - Manage...


  • Singapore COTY OPERATIONS ASIA PACIFIC PTE. LTD. Full time

    Coty is a world leader in beauty and home to an illustrious roster of cosmetic, skincare and fragrance brands. And our company has a mission: to challenge the definition of beauty, to encourage authenticity and celebrate diversity. Because to us at Coty, beauty isn’t about conforming to somebody else’s ideal. It’s about inclusion and liberating...

  • Operation Director

    6 hours ago


    Singapore SINO CULINARY PTE. LTD. Full time

    **Job Overview** As the Operations Director, you will be responsible for managing the company's operations, developing strategies, improving performance, and overseeing cross-functional teams. This leadership role requires strong strategic vision, operational excellence, and a deep understanding of managing complex business processes. **Key...

  • Director of Operations

    22 hours ago


    Singapore QUAN AN CONSTRUCTION PROJECT PTE. LTD. Full time

    The Director of Operations has the authority, responsibility, and accountability for the overall operations and financial success of the programs and initiatives, and functions as a team member, team leader, and supervisor. The scope of the operations function covers five main areas: 1) **Operations Strategy and Service Delivery Planning** - Planning and...


  • Singapore NTU (Nanyang Technology University- Main Office-HR) Full time

    Assistant Director, Lab OperationsWe are seeking an experienced Assistant Director to join our team. The successful candidate will be responsible for assisting the Director in overseeing the laboratory operations, including the supervision of laboratory personnel, maintenance of equipment, and coordination of projects.About UsThe School of Electrical and...


  • Singapore SS&C Technologies Full time

    At SS&C Technologies, we are a leading provider of cloud-based fund services, technology and mobility-enabled infrastructure for hedge funds, fund of funds, private equity, and managed accounts. We strive to deliver exceptional client service and operational efficiency.">Job DescriptionWe are seeking an experienced Associate Director to lead our Investor...


  • Singapore MTC CONSULTING PTE. LTD. Full time

    Our client, a global leader in sustainable maritime cargo and load handling solutions, is seeking an experienced Director of Operations to lead and develop high-performing operations teams across the Middle East and Asia. This critical leadership role will be responsible for overseeing regional maintenance activities, driving operational efficiency, and...


  • Singapore BERNHARD SCHULTE SHIPMANAGEMENT (SINGAPORE) PTE. LTD. Full time

    Roles & ResponsibilitiesJoin Bernhard Schulte Shipmanagement (BSM) for dynamic career opportunities in an international, fast-paced environment where you can grow and make an impactTake on a senior leadership role in a large ship management unit of BSM. This is a key position where you'll lead a large team, oversee major operations, and play a crucial part...


  • Singapore NATIONAL HEART CENTRE OF SINGAPORE PTE LTD Full time

    Roles & ResponsibilitiesDeputy Director, OperationsReporting to the Director of Operations, you will lead the General Services team to manage general support and environmental services, security and car park as well as general enquiry lines and information counter. In this role, you are expected to collaborate closely with both internal and external...


  • Singapore PROCTER & GAMBLE INTERNATIONAL OPERATIONS SA Singapore Branch Full time

    Roles & ResponsibilitiesDo you want to drive the company/category/market top line and bottom-line growth with strong business insight and stewardship? We grow our Finance talent with diverse experiences through different assignments across categories and countries to develop skill sets of a holistic Finance DirectorAs a Finance Director at Procter & Gamble,...


  • Singapore THOMSON MEDICAL PTE. LTD. Full time

    You will work closely with the Director on the overall management and performance of the Operations departments under COO's purview. **PRIMARY DUTIES & RESPONSIBILITIES** - Lead the Operations departments in the process of administration of collaborations, clinical operations support, service contracts, and project management activities. - Collaborate...

  • Product R&D Director

    4 weeks ago


    Singapore LEAD GENERAL HOT POT PTE. LTD. Full time

    Roles & ResponsibilitiesJob Overview:The Product R&D Director is responsible for overseeing the overall planning, strategy, and execution of product development initiatives. This role ensures that products are delivered on time, at high quality, and meet market demands. The position requires cross-departmental collaboration, working with R&D teams,...


  • Singapore MICROSOFT OPERATIONS PTE LTD Full time

    Roles & ResponsibilitiesOverviewCome join the new Sales Activation and Transformation (SAT) organisation We operate in a highly competitive environment and the ability to meet customer expectations, shape profitable deals, and lead pursuits efficiently is critical to our success as an organization.The SAT Organization plays a pivotal role in landing...

  • Operation Director

    1 week ago


    Singapore JIASHUO ABSOLUTE PTE. LTD. Full time

    Roles & Responsibilities招聘岗位:运营总监 岗位职责:负责餐酒吧日常运营管理。任职要求:有3年餐酒吧运营主管经验或2年以上餐酒吧运营总监工作经验;熟练掌握中英双语;新加坡公民或PR优先;薪资福利:5500-7000/月Position: Operations DirectorResponsibilities: Responsible for the daily operation and...

  • Art Director

    1 day ago


    Singapore This is an IT support group Full time

    We are seeking a visionary and experienced Art Director to lead our creative efforts to new heights. The ideal candidate is a natural leader with a keen eye for design, a passion for storytelling, and the ability to inspire teams to deliver innovative, audience-centric ideas. Key Responsibilities Collaborate closely with the Production and Account...

  • IT Operations Manager

    2 weeks ago


    Singapore MICROSOFT OPERATIONS PTE LTD Full time

    Roles & ResponsibilitiesOverviewAs a Microsoft Datacenter IT Operations Manager (ITOM), you lead and manage a team of individual contributors as well as overseeing data center site services and logistics. This role will give you an opportunity to lead highly effective team.Microsoft's Cloud Operations & Innovation (CO+I) is the engine that powers our cloud...


  • Singapore NTU (Nanyang Technology University- Main Office-HR) Full time

    We are looking for a seasoned professional to fill the role of Senior Assistant Director, IPGC Programme Management and Operations. As a key member of our team, you will be responsible for leading a team of professionals to deliver high-quality academic programmes and student experiences.About the TeamOur team is dedicated to driving lifelong learning...