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part time relationship officer

4 weeks ago

Singapore ALJUNIED - HOUGANG TOWN COUNCIL Part time
Roles & Responsibilities

Job Description

  • Handling incoming and outgoing calls pertaining to residents' queries / feedback;
  • Assist in cases creation in the system;
  • Follow up with residents on the progress of the cases that have been attended by the estate team or other department (case by case) prior closing it in the system;
  • Liaise with other team members from other departments pertaining to the feedback or queries cases;
  • Any other duties assigned by the supervisor.

Job Requirements

  • Must possess clear speaking voice and strong verbal communication skills;
  • Proficient in English and/or other language / dialect to converse effectively with residents in Singapore;
  • IT savvy;
  • Able to work independently and also a team player;
  • Fresh graduates with no work experience are welcome to apply as training is provided;
  • Working Hours :4 Weekdays between Mondays to Fridays either 8am to 1230pm (for AM shift) OR 1230pm to 5pm (for PM shift) including 1 OFF day and Every Saturdays: 8am to 1pm.

Only shortlisted candidates will be notified.

Tell employers what skills you have

Excellent Communication Skills
Microsoft Office
Committed to Customer Satisfaction
Interpersonal Skills
Multitasking Skills
Data Entry
gather feedback
Good Communication Skills
Call Centre Management
Taking feedback
Computer-savvy
Communication Skills
Dialects
Team Player
Customer Service
Able To Work Independently
Managed the call centre
Customer Service Experience