DC Ops Specialist _Central

3 weeks ago


Singapore PERSOLKELLY SINGAPORE PTE. LTD. Full time
Roles & Responsibilities

Summary

Manage and service large scale data centre infrastructure and facilities to ensure 24x7 operations in rotating shifts

Job Description

  • Support the organisation's data centre services through active 24x7 monitoring of the infrastructure
  • Act as Level 1 escalation point for all onsite operational incidents, respond & perform remote requests within SLA
  • Document and update accurately all requests on the internal Web Portal ticketing system such as user requests, incidents, provisioning, etc
  • Deliver ITIL compliance process conformance for incident, problem and change management
  • Ensure effective implementation of safety, security and customer support policy and procedures
  • Coordinate and provide support to contractors and vendors as well as inspecting completed work
  • Plan and support all preventive and reactive maintenance activities with little to no disruption to company's services
  • Participate and support internal and external audits for internal stakeholders and customers
  • Generate accurate and regular reports when required
  • Any other duties or project as assigned by the Management
Requirements
  • ITE Certificate or Diploma in Computing/Electrical/Mechanical Engineering or related field
  • At least 1 year of relevant work experience in 24x7 DC or facility operations environment.
  • Possess general knowledge of M&E and Network Critical Infrastructure
  • Meticulous team player with the ability to work under pressure in a fast-pace environment
  • Prepared to be on 24x7 standby recall to provide extra manpower coverage when necessary
  • Shift schedule is 12 hours rotational (8am to 8pm)/ (8pm to 8am)| 3 days work 2 days off including weekends/public holidays.

Interested candidates who wish to apply for the advertised position, please click on "Apply". We regret that only shortlisted candidates will be notified.

EA License No.:R24124220 (PERSOLKELLY Singapore PTE LTD)

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