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Sales Systems Specialist

2 months ago

Singapore MANPOWER STAFFING SERVICES (SINGAPORE) PTE LTD Full time
Roles & Responsibilities

Responsibilities:

  • Support APAC business through best-in-class operations across revenue planning & sales enablement
  • Help the sales team understand how to navigate systems, handle day-to-day escalations on the systems with speed & accuracy
  • Perform troubleshooting when necessary and escalate system issues to the technical team
  • Develop subject matter expertise in processes & systems e.g. client set up, contract & incentives approval, revenue attribution, billing & invoicing, tagging & data cleaning, etc.
  • Propose ideas and work with the tech team on system features and process improvement
  • Design and evolve SOP for standard processes by applying critical problem solving skills to identify improvement areas in current processes & systems and propose solutions
  • Develop operational metrics and reporting to unlock insights and analyze operational success and pain points
  • Work closely with cross-functional teams, own communication and stakeholder management

Qualifications:

  • Bachelor degree is a minimum with at least 2 years of experience working in a relevant position
  • Familiarity with major sales CRM platforms (i.e. SalesForce), Order Management Systems (i.e. Operative, FatTail, Prisma, etc.) and Ads Platforms is a plus
  • Experience in analyzing and troubleshooting systems
  • Excellent communication and interpersonal skills
  • Ability to prioritize multiple projects and tasks and manage time effectively

Tell employers what skills you have

CRM
Troubleshooting
revenue planning
Process Improvement
Business Analysis
SDLC
Information Technology
Sales Process
Sales Operations
Process Optimization
Stakeholder Management