Data Center Engineer
5 days ago
Roles & Responsibilities
- Supporting operation in the assigned process unit in DCS panel
- Handling day-to-day duties and plant troubleshooting
- Conducting field logging, routine sampling, and plant testing work
- Ensuring equipment complying to SOP and working instructions
- Management of the team, including all aspects of people and performance management.
- Drive and work with support teams to resolve service disruptions and restore services as rapidly as possible.
- Ensure timely escalation and track incident life cycle till resolution.
- Document and update NOC operation processes and troubleshooting guides.
- Identify areas for process and efficiency improvements within NOC.
- Participate and contribute product or enhancement projects.
- Other general duties
Requirements:
- At least 3 years’ working experience in IT Helpdesk / NOC environment (Telco Environment)
- At least 2 years’ management experience to lead a support team
- Strong Communication Skills, with good email and verbal etiquette for compilation information / creation and dissemination of SOPs
- Familiar with Layer 2 and Layer 3 Technologies, eg DWDM, BGP, to aid in fault identification and escalation.
- Able to work independently and as a good team player.
- Good deductive reasoning and problem-solving ability.
- Excellent verbal and written communication and presentation skills.
Tell employers what skills you have
DCS
DWDM
Sampling
Troubleshooting
Housekeeping
Data Center
GMP
People and Performance Management
Written Communication
Merchandising
Logging
Team Player
Performance Management
Document Review
BGP
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