Host/Hostess (5 Days work-week)
2 weeks ago
As the first point of contact for all guests visiting La Table D' Emma, the Host/Hostess plays a crucial role in providing a warm welcome and ensuring a smooth dining experience. This position involves managing reservations, coordinating the flow of guests, and assisting the service team to maintain a well-presented dining environment.
What you will expect:
- Greet and welcome guests as they arrive at the restaurant
- Manage the restaurant's reservation system, taking phone calls to book and confirm guest reservations
- Coordinate the flow of guests in and out of the restaurant to ensure efficient seating
- Manage the restaurant's waitlist and communicate accurate wait times to guests
- Engage in sales efforts by providing information on special promotions, events, and menu offerings, both over the phone and in person, with the goal of increasing reservations and guest attendance
- Assist to handle customer recovery by addressing and resolving guest complaints or issues in a prompt, professional manner, ensuring a positive outcome
- Engage in public relations activities, representing the restaurant positively and promoting guest satisfaction
- Perform administrative documentation tasks, such as maintaining reservation logs, updating guest records, and preparing reports as required by management
- Assist the service team in ensuring the dining room is clean, well-presented, and all tables are set for guests
- Perform other related duties as required by the Reservation and Restaurant Managers.
Skills/Qualifications
- Previous experience in a similar role preferred
- Exceptional customer service skills with a friendly and approachable demeanor
- Strong organizational and multitasking abilities
- Ability to work effectively under pressure in a fast-paced environment
- Basic computer skills, including experience with reservation systems
- Positive attitude :D
5 Days work/week rostered, must be able to work weekends.
Time: 10.30am to 3pm and 5.30pm to 10.30pm (Split Shift) - 44 Hours/Week
Customer Service Skills
Customer Service Oriented
Restaurants
Reservation System
Exceptional Customer Service
in charge of reservations
online reservations
Approachable
Public Relations
Pressure
French
Writing
Communication Skills
making reservations
Booking reservations
Customer Service
Hospitality
Customer Service Experience
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