Hostess Manager

3 weeks ago

Singapore J C TAPAS BAR PTE. LTD. Full time
Roles & Responsibilities

Marguerite is awarded by Michelin with one star. Taking root amidst the lush garden surrounds of the Flower Dome, Marguerite by Chef/Owner Michael Wilson embraces the best of the seasons with tasting menus that celebrate craft, provenance and produce through contemporary cuisine. Fine wines, innovative temperance beverages and a personalised level of service that exudes warmth, ease and charm complement a fine dining experience of true exception.

&

Housed within the Flower Dome at Gardens by the Bay. Hortus tempts with a host of sharing plates that celebrate the bright, fresh flavours of the Mediterranean. Vibrant salads, dips and home baked breads are perfect for grazing alongside heartier mains, tagines and rustic dishes straight off our wood fire grill. Housemade cakes, tarts and pastries entice through the day.

Job Description

  • Welcome guests in a warm and friendly manner
  • Manage reservations effectively and in a timely manner
  • Address guests by name preferably
  • Usher guests to the correct table and offer beverages
  • Manage guest's dietaries and preferences and build a database in the reservation system
  • Answer phone calls within 3 rings, promptly and courteously
  • To provide excellent customer service to guests in a timely and friendly manner, ensuring diners a delightful dining experience
  • Perform day to day pre-opening and closing activities as per SOPs
  • To adhere to service SOPs
  • Perform general housekeeping and equipment maintenance duties
  • Report on time, in proper uniform and grooming standard
  • Work together with other team members to ensure a positive work environment
  • Be aware of all food allergies and or dietary requirements and communicate them to your manager
  • Have a positive attitude and willingness to learn and adapt

Job Requirement

  • Minimum with GCE N Level and with 1 to 2 year experience as a Host/Hostess or Waiter/Waitress
  • Understanding of restaurant etiquette and familiarity with health and safety regulations
  • Experience in managing reservations and have customer-service skills
  • Excellent communication skills (via phone and in-person)
  • Strong organizational skills with the ability to monitor the entire dining and bar area

Benefits

  • Competitive salary and benefits
  • Opportunities for professional growth and development
  • Employee discounts on food and beverages
  • A supportive and creative work environment
  • Staff meals provided for brunch and dinner
  • Comprehensive Medical & Dental Insurance Coverage
  • 5 days work week (Work-Life Balance) + Good Career Progression
Tell employers what skills you have

Microsoft Office
Microsoft Excel
Restaurants
Customer Service Operations
Commitment to Customer Service
Social Media
Customer Service Management
Social Networking
Interpersonal Skills
Outstanding Customer Service
Fine Dining
operating procedures
Public Relations
Writing
hands-on experience
Communication Skills
Customer Service Training
Communications
Microsoft Word
Customer Service

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