F&B Operation Manager
4 days ago
Job Info:
- Working Days: Monday - Friday
- Working Hours: 8:30am - 6:00pm
- Location: North
Job Description:
- Led a team of Area Managers to achieve sales targets and ensure overall performance of the outlets.
- Provided guidance to Area Managers to ensure smooth daily operations of Foodcourts and Coffeeshops.
- Directed and set clear operational guidelines for the team in accordance with company SOPs and workflows.
- Maintained positive working relationships with landlords, relevant authorities/agencies, and stall tenants.
- Ensured compliance with NEA, SFA, and Civil Defense regulations, and participated in outlet inspections, ensuring follow-up actions were completed.
- Coordinated with landlords on building issues, joint promotions, and events.
- Promoted food stalls to tenants and ensured the timely collection of rentals.
- Managed lease agreement renewals, negotiated terms, and followed up with stall tenants.
- Sourced and maintained qualified tenants and food types to fill vacant stalls, ensuring all spaces were occupied.
- Proposed activities based on market demands.
- Took immediate and appropriate action for debt recovery (e.g., stall rentals) and minimized credit losses.
- Collaborated with Business Development and Project teams to identify new business opportunities, and managed site sourcing, building, and renovation.
- Led outlet improvement programs and spearheaded large renovation or facelift projects.
- Managed the financial and operational performance of Foodcourts and Coffeeshops in the designated region.
- Worked closely with senior management and the financial team on outlet budgets.
- Developed business plans and provided regular reports on area performance, sales, and financial budget analysis.
- Proposed solutions to enhance the bottom line and improve the Profit and Loss of outlets.
- Ensured consistent quality and service standards.
- Developed employees through ongoing feedback and by establishing performance expectations.
- Conducted regular checks on hygiene, service standards, and product quality, providing feedback to both internal teams and stall tenants.
- Ensured stall pricing adhered to agreed-upon terms.
- Evaluated the performance of stall tenants and provided regular assessments.
- Supervised and guided stall tenants and cleaning contractors to maintain high service standards and achieve housekeeping excellence.
- Led weekly and monthly outlet meetings.
- Ensured M&E works were completed on schedule.
- Reviewed staff performance and provided recommendations for staff confirmation, promotions, and training to improve their work performance.
- Addressed disciplinary issues, grievances, disputes, and work-related tensions within the team.
- Managed termination procedures in accordance with company guidelines.
- Effectively communicated company policies and procedures to team members, stall tenants, and others as needed.
- Held responsibility for managing outlet float money, petty cash, and daily sales collections.
- Ensured accuracy of daily sales received from stall tenants and confirmed proper bank deposits.
- Submitted outlet reports in a timely manner.
- Prepared and submitted monthly reports to Senior Management.
- Ensured effective cost control on all expenses in line with budgetary requirements.
- Took necessary actions against stall tenants and contractors for non-compliance with service, housekeeping, and contractual agreements.
- Performed any other tasks as assigned by management.
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RK Recruitment Pte Ltd | EA License No.: 20C0280
Loh Kar Leong | EA Personnel No.: R23116015
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