F&B Operation Manager

4 days ago


Singapore RK RECRUITMENT PTE. LTD. Full time
Roles & Responsibilities

Job Info:

  • Working Days: Monday - Friday
  • Working Hours: 8:30am - 6:00pm
  • Location: North

Job Description:

  • Led a team of Area Managers to achieve sales targets and ensure overall performance of the outlets.
  • Provided guidance to Area Managers to ensure smooth daily operations of Foodcourts and Coffeeshops.
  • Directed and set clear operational guidelines for the team in accordance with company SOPs and workflows.
  • Maintained positive working relationships with landlords, relevant authorities/agencies, and stall tenants.
  • Ensured compliance with NEA, SFA, and Civil Defense regulations, and participated in outlet inspections, ensuring follow-up actions were completed.
  • Coordinated with landlords on building issues, joint promotions, and events.
  • Promoted food stalls to tenants and ensured the timely collection of rentals.
  • Managed lease agreement renewals, negotiated terms, and followed up with stall tenants.
  • Sourced and maintained qualified tenants and food types to fill vacant stalls, ensuring all spaces were occupied.
  • Proposed activities based on market demands.
  • Took immediate and appropriate action for debt recovery (e.g., stall rentals) and minimized credit losses.
  • Collaborated with Business Development and Project teams to identify new business opportunities, and managed site sourcing, building, and renovation.
  • Led outlet improvement programs and spearheaded large renovation or facelift projects.
  • Managed the financial and operational performance of Foodcourts and Coffeeshops in the designated region.
  • Worked closely with senior management and the financial team on outlet budgets.
  • Developed business plans and provided regular reports on area performance, sales, and financial budget analysis.
  • Proposed solutions to enhance the bottom line and improve the Profit and Loss of outlets.
  • Ensured consistent quality and service standards.
  • Developed employees through ongoing feedback and by establishing performance expectations.
  • Conducted regular checks on hygiene, service standards, and product quality, providing feedback to both internal teams and stall tenants.
  • Ensured stall pricing adhered to agreed-upon terms.
  • Evaluated the performance of stall tenants and provided regular assessments.
  • Supervised and guided stall tenants and cleaning contractors to maintain high service standards and achieve housekeeping excellence.
  • Led weekly and monthly outlet meetings.
  • Ensured M&E works were completed on schedule.
  • Reviewed staff performance and provided recommendations for staff confirmation, promotions, and training to improve their work performance.
  • Addressed disciplinary issues, grievances, disputes, and work-related tensions within the team.
  • Managed termination procedures in accordance with company guidelines.
  • Effectively communicated company policies and procedures to team members, stall tenants, and others as needed.
  • Held responsibility for managing outlet float money, petty cash, and daily sales collections.
  • Ensured accuracy of daily sales received from stall tenants and confirmed proper bank deposits.
  • Submitted outlet reports in a timely manner.
  • Prepared and submitted monthly reports to Senior Management.
  • Ensured effective cost control on all expenses in line with budgetary requirements.
  • Took necessary actions against stall tenants and contractors for non-compliance with service, housekeeping, and contractual agreements.
  • Performed any other tasks as assigned by management.

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*We regret to inform you that only shortlisted candidates would be notified* We wish you all the best in your career search.

You are welcome to visit our website at http://www.rkgroup.sg/

RK Recruitment Pte Ltd | EA License No.: 20C0280
Loh Kar Leong | EA Personnel No.: R23116015

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