Customer Care Executive, Call Centre

2 weeks ago

Singapore INCOME INSURANCE LIMITED Full time
Roles & Responsibilities

Key Highlights

  • 1 year contract renewable basis
  • Attractive remunerations and monthly incentives
  • Our Contact Centre is located within walking distance from Tampines MRT station.
  • Working Hours: 5-day work week from Monday to Friday, 9am to 6pm (Exclude PH/Weekends)


Job Description

Let your passion for service come alive in your profession. You thrive on lending a helping hand in helping those who need assistance and always take responsibility to ensure all given tasks are completed promptly. If you have an outgoing personality and enjoy talking to people, and pride yourself in having a soothing and reassuring voice, you are warmly invited to apply to join our dynamic team.


As the service ambassador of our company, you will identify and address customers' uncertainties. You will offer solutions and lend a helping hand in alleviating their concerns. Your active listening and reassuring voice will come a long way in ensuring that our policyholders' enquiries are handled in a prompt and professional manner on a daily basis and that our Contact Centre remains the preferred way for our customers to reach us.


You will be required to:

• Attend to enquiries on various fronts, effectively maintaining our Contact Centre's high level of accessibility

• Empathize with customers, and offer clear and relevant advice

• Provide policy recommendations and refer customers to client advisers for more comprehensive explanations

• Perform post-case administration for future reference


Qualifications -

To join us as a Customer Service Officer (Contact Centre), you should:

• Have obtained NITEC cert, diploma or degree in any field. Relevant insurance certification will be an advantage

• Have at least 1 year of experience in customer service, preferably in a contact centre

• Enjoy people engagement and providing sound advice, have patience in dealing with complex problems

• Have strong interpersonal skills and the ability to answer queries clearly over the phone

• Be result-oriented and enjoy seeing tangible results of your hard work


Tell employers what skills you have

Customer Service Oriented
Microsoft Office
Call center Management
Customer Service Operations
Call Centers
Contact Center - Express
Contact Centers
Administration
Good Communication Skills
call center experience
Customer Satisfaction
Call Center Development
Team Player
Contact Center Operations
Customer Service Excellence
Call Center Administration
Customer Services
customer service support
Customer Service Experience
Call Center

  • Customer care Officer

    3 days ago

    Singapore SEARCH INDEX PTE. LTD. Full time

    Roles & Responsibilities Call Centre / Customer Service Experience No Exp Are Welcome To Apply - Training Will be Provided Office Hour / 5 Days Work Week (Able to work on weekends) CBD (Near to MRT)Responsibilities Attend to enquiries via hotline or other channels eg emails Handle inbound and outbound calls, and sometimes emails Proper recording of...

  • Customer care Officer

    5 days ago

    Singapore SEARCH INDEX PTE. LTD. Full time

    Roles & Responsibilities Call Centre / Customer Service Experience No Exp Are Welcome To Apply - Training Will be Provided Office Hour / 5 Days Work Week (Able to work on weekends) CBD (Near to MRT)Responsibilities Attend to enquiries via hotline or other channels eg emails Handle inbound and outbound calls, and sometimes emails Proper recording of...

  • Senior Executive/Assistant Manager, Care and Call Centre Leader

    2 weeks ago

    Singapore NATIONAL UNIVERSITY HEALTH SYSTEM PTE. LTD. Full time

    About UsNational University Health System Pte. Ltd. is a leading healthcare provider dedicated to delivering high-quality patient care.Job DescriptionWe are seeking an experienced Senior Executive/Assistant Manager to join our Care and Call Centre team.Job Summary:The successful candidate will be responsible for supporting the day-to-day operations of the...

  • Executive Assistant for Care and Call Centre Operations

    2 weeks ago

    Singapore NATIONAL UNIVERSITY HEALTH SYSTEM PTE. LTD. Full time

    About the RoleAs part of National University Health System Pte. Ltd.'s (NUHS) initiative to transform healthcare delivery, we are setting up a Care and Call Centre (CareHub) to support residents in western Singapore through phone calls, telemedicine, and digital communication platforms.We are seeking an exceptional Senior Executive Assistant to support the...

  • Student Care Centre Assistant

    2 weeks ago

    Singapore RAFFLES STUDENT CARE CENTRE LLP Full time

    About Raffles Student CareRaffles Student Care is a reputable provider of community and school-based Student and Kindergarten Care centres in Singapore, established since 2008.Our mission is to foster values and develop life skills in children to prepare them for success. We have centres strategically located in various parts of Singapore, including...

  • Customer Care Consultant

    2 weeks ago

    Singapore STARWOOD CUSTOMER CONTACT CENTRE (AP) PTE. LTD. Full time

    About the RoleAs a Customer Care Consultant at STARWOOD CUSTOMER CONTACT CENTRE (AP) PTE. LTD., you will play a vital role in delivering exceptional customer experiences. We are seeking a highly motivated and service-oriented individual to join our team.Key ResponsibilitiesReservations Management: Process reservation requests, manage booking inquiries, and...

  • Part-time Student Care Centre Teacher

    3 months ago

    Singapore Bethesda CARE Centre Full time

    Roles & ResponsibilitiesReporting to the Centre Manager, the incumbent for the Part-Time Teacher position is mainly homework supervision and managing a class of maximum 20 primary school kids together with an assistant teacher at BCARE Joy Connection (JOYC).Duties and ResponsibilitiesSupervise primary school children in their daily school homework, help them...

  • Call Centre Trainer

    3 days ago

    Singapore TELE-CENTRE SERVICES PTE LTD Full time

    Roles & ResponsibilitiesJob Description: Conduct training for new staff on the product knowledge. Perform quality audits on customer transactions i.e. monitoring of phone calls, emails, web chats, data entry and other transactions handled by the call centre representatives. Align, review and improvise on internal quality standards and procedures. Conduct...

  • Call Centre Trainer

    3 months ago

    Singapore TELE-CENTRE SERVICES PTE LTD Full time

    Roles & ResponsibilitiesJob Description: Conduct training for new staff on the product knowledge. Perform quality audits on customer transactions i.e. monitoring of phone calls, emails, web chats, data entry and other transactions handled by the call centre representatives. Align, review and improvise on internal quality standards and procedures. Conduct...

  • Student Care Centre Supervisor

    2 weeks ago

    Singapore SAILORS STUDENT CARE CENTRE PTE. LTD. Full time

    Company OverviewSAILORS STUDENT CARE CENTRE PTE. LTD.We are committed to providing a supportive and inclusive environment for students to thrive in.About the RoleWe are seeking an experienced Student Care Centre Supervisor to lead our team of teachers and staff at our student care centre.Your primary responsibility will be to oversee the overall operations...

  • Student Care Operations Manager for Hougang Centre

    1 week ago

    Singapore SAILORS STUDENT CARE CENTRE PTE. LTD. Full time

    Job SummaryWe are seeking a seasoned Student Care Operations Manager to lead our team at the Hougang centre. As a key member of our student care team, you will be responsible for overseeing the overall operations of the centre, ensuring seamless delivery of our student care services.About the RoleIn charge of running the overall operations of the centre,...

  • Customer Experience Officer

    2 weeks ago

    Singapore SEARCH INDEX PTE. LTD. Full time

    Roles & Responsibilities Call Centre / Customer Service Experience No Exp Are Welcome To Apply - Training Will be Provided Office Hour / 5 Days Work Week (Able to work on weekend) CBD (Near to MRT)Responsibilities Attend to enquiries via hotline or other channels eg email Handle inbound and outbound calls, and sometimes email Proper recording of...

  • Customer Relations Officer

    2 weeks ago

    Singapore SEARCH INDEX PTE. LTD. Full time

    Roles & Responsibilities Call Centre / Customer Service Experience No Exp Are Welcome To Apply - Training Will be Provided Office Hour / 5 Days Work Week (Able to work on weekend) CBD (Near to MRT)Responsibilities Attend to enquiries via hotline or other channels eg emails Handle inbound and outbound calls, and sometimes email Proper recording of...

  • Customer Experience Officer

    3 days ago

    Singapore SEARCH INDEX PTE. LTD. Full time

    Roles & Responsibilities Call Centre / Customer Service Experience No Exp Are Welcome To Apply - Training Will be Provided Office Hour / 5 Days Work Week (Able to work on weekend) CBD (Near to MRT)Responsibilities Attend to enquiries via hotline or other channels eg email Handle inbound and outbound calls, and sometimes email Proper recording of...

  • Customer Relations Officer

    3 days ago

    Singapore SEARCH INDEX PTE. LTD. Full time

    Roles & Responsibilities Call Centre / Customer Service Experience No Exp Are Welcome To Apply - Training Will be Provided Office Hour / 5 Days Work Week (Able to work on weekend) CBD (Near to MRT)Responsibilities Attend to enquiries via hotline or other channels eg emails Handle inbound and outbound calls, and sometimes email Proper recording of...

  • Call Centre Training Professional

    2 weeks ago

    Singapore TELE-CENTRE SERVICES PTE LTD Full time

    At TELE-CENTRE SERVICES PTE LTD, we are seeking a highly skilled Call Centre Training Professional to join our team. This exciting opportunity is ideal for individuals who possess exceptional training and coaching abilities.About the RoleThe Call Centre Training Professional will be responsible for conducting comprehensive training sessions for new staff...

  • Call Centre Training Manager

    2 weeks ago

    Singapore TELE-CENTRE SERVICES PTE LTD Full time

    Join TELE-CENTRE SERVICES PTE LTD, a leading provider of innovative solutions in the customer service industry. We are seeking an experienced Call Centre Trainer to join our team!About UsWe pride ourselves on delivering exceptional service excellence and strive to be the best in the business. Our company is built on strong values and a commitment to...

  • Chief Human Resources Officer for Yong-en Care Centre

    1 week ago

    Singapore Yong-en Care Centre Full time

    Yong-en Care Centre is a leading provider of integrated community care and social services, utilizing a holistic approach to deliver person-centred care to diverse groups of individuals in need and their caregivers.We are seeking an experienced Chief Human Resources Officer to join our team and contribute to the execution of various HR activities across the...

  • Senior Leadership Role: Care and Call Centre Operations

    1 week ago

    Singapore NATIONAL UNIVERSITY HEALTH SYSTEM PTE. LTD. Full time

    About the RoleWe are seeking a highly skilled Senior Executive/Assistant Manager to join our team at the National University Health System PTE. LTD., overseeing the day-to-day operations of the Care and Call Centre (CareHub). The successful candidate will be responsible for ensuring that the CareHub's service standards, key performance indicators (KPIs), and...

  • Assistant Officer, Customer Care

    3 days ago

    Singapore SINGAPORE POOLS (PRIVATE) LIMITED. Full time

    Roles & ResponsibilitiesWe are looking for a passionate and professional Assistant Officer to join our Customer Care team to help us with handling enquiries and account related request received from all touch points.Based in Singapore and reporting to the Manager, the incumbent will have the day-to-day responsibility of responding to enquiries and requests...