Clinic Manager

5 days ago


Singapore RECRUIT INC PRIVATE LIMITED Full time
Roles & Responsibilities

We are seeking for a skilled and motivated Clinic Manager for our client's two clinics in Singapore.

Job Description:

● To plan, execute and report on the back-office operations, ensuring the operations are running efficiently and cost-effectively.

● To run the front reception and client-facing services, providing support for the practice team to deliver client concierge services.

Key Responsibilities:

● Carry out the operations of the centres including supporting clients and converting potential clients

● Schedule appointments for clients, potential clients and the internal team

● Invoice clients and collect payments

● Purchase and manage inventory and organise the inventory system for the following to meet operational needs whilst balancing cost effectiveness.

○ Consumables, both medical and non-medical. For medical consumables, to work with the practice team to identify, source and procure.

○ Office supplies and consumables, including pantry needs.

○ Supplements and drugs, ensuring compliance with regulations and standards.

● Work with internal and external stakeholders such as IT, vendors, tech partners for the purpose of smooth operations.

● Work with the clinic management system(s) for processing, record-keeping and reporting on clients

● Script and / or vet collaterals for operations and communications with clients including email templates for clients, receipts etc.

● Answer potential client enquiries with the aim of successful conversion to appointments. Provide regular reports to management on enquiries and conversion rates.

● Follow-up with clients as needed to support the practice team.

● Handle client enquiries or feedback that need to be escalated beyond front line reception with the aim of resolution and surfacing to management as needed.

● Provide regular reports to management including revenue and performance.

● Ensure smooth process for referral partners and consultants with client appointments and follow-through on invoicing and payments.

● Work with appointed accounting software and ensure daily transactions are duly recorded and accounted for, tally and reconcile end of day transactions, and liaise with accounts accordingly.

● Ensure practice team rostering meets operational and client needs including between centres deployment.

● Handle other assignments required by the Management team from time to time.

Requirements:

● A business degree or relevant degree with more than 5 years of relevant work experience.

● Great command of written and spoken English is essential.

● Tech-saviness and proficiency with multiple software and hardware systems

● Meticulous attention to details, discretion and confidentiality in handling clients

● Strong ability to multitask.

Preferable:

● Prior work experience in the healthcare industry, especially in clinic administration would be highly preferred.

Interested applicants, please email your CV to veronica.yam@recruit-inc.com

Veronica Yam
Recruit Inc Pte Ltd
Reg No: R25127398
EA Licence No: 14C7334

We regret to inform that only shortlisted candidates will be notified.

Tell employers what skills you have

Front Office
Ability to Multitask
Healthcare Industry
Customer Experience
Quality Improvement
Treatment
Inventory
Healthcare
Consumables
Office Management
Invoicing
Administration
Attention to Details
Team Player
Customer Service
Scheduling
Customer Services
Financial Reporting

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