Assistant Manager, Policy Services

2 weeks ago

Singapore FINEXIS ADVISORY PTE. LTD. Full time
Roles & Responsibilities

ARE YOU SEEKING FOR GROWTH YET YOU WANT A FULFILLING CAREER?

Be ready to embark on a journey which offers you an exciting opportunity If you are someone who is meticulous and have an analytical thought process, this role is for you This role requires you to work with the Head of Distribution Support.

HERE’S A SHORT INTRO OF WHO WE ARE

Since 2005, finexis has been more than just a financial services provider – we are lifelong confidantes, guiding clients through every stage of their financial journey. As the largest and fastest growing independently-owned financial advisory firm in Singapore, we are proud to have over 900 consultants and staff, $1 billion in assets under advisory, and strategic partnerships, that establish us as a market leader in personalised financial services.

We deliver tailored financial solutions in wealth management, investment planning, and risk management, all driven by our mission to impact lives beyond finance.

WHAT TO EXPECT

This role oversees the end-to-end processing of General Insurance (GI) applications, ensuring operational excellence and adherence to regulatory requirements. This role also involves engaging key stakeholders, including internal departments, external insurers, and partners, to drive strategic goals, improve service delivery, and enhance customer satisfaction.

To be successful in this role, you need to be dynamic and operations-focused. Ready to ditch the status quo and dive into something exciting? We want YOU

WHAT YOU’LL DO

Operations Management:

  • Oversee the entire GI processing cycle, from application submission to policy issuance and claims management.
  • Ensure compliance with company policies, industry regulations, and service-level agreements (SLAs).
  • Streamline workflows and processes to improve operational efficiency and accuracy.
  • Monitor and analyze performance metrics, addressing any bottlenecks or inefficiencies.
  • Drive automation and digital transformation initiatives within the operations team.

Stakeholder Engagement:

  • Build and maintain strong relationships with key internal and external stakeholders, including insurers, agents, financial consultants, and vendors.
  • Collaborate with cross-functional teams to align operations with organizational goals.
  • Serve as the primary point of contact for escalation of operational issues and stakeholder inquiries.
  • Provide regular updates and insights to senior management on operational performance and stakeholder feedback

Team Leadership:

  • Lead and mentor a team of GI operations staff, fostering a culture of excellence and accountability.
  • Identify training needs and opportunities for professional development within the team.
  • Manage resource allocation to ensure timely and effective processing of GI applications.

Continuous Improvement:

  • Identify and implement process improvements to reduce processing time and enhance customer experience.
  • Lead initiatives to classify and manage adverse cases effectively, ensuring a structured and transparent approach.
  • Stay updated on industry trends and best practices to ensure the organization remains competitive.

Risk and Compliance Management

  • Ensure robust controls are in place to mitigate risks related to GI processing.
  • Conduct regular audits and reviews to identify areas of improvement and ensure compliance with internal and external requirements.

WHO YOU ARE

  • Minimum of 3-5 years of experience in insurance operations, with a focus on GI processing.
  • Good knowledge for all GI product classes
  • Strong leadership skills with a proven track record of managing teams.
  • Team Player with good verbal and written communication skills to collaborate and influence outcomes
  • Self-motivated and able to work independently and meet tight deadlines
  • Excellent stakeholder management and communication skills.
  • Ability to analyze data and implement process improvements.
  • Knowledge of GI regulatory frameworks and compliance requirements.
  • Proficiency in Microsoft Office, including Powerpoint and Excel

Tell employers what skills you have

Claims Management
Microsoft Office
Customer Experience
Risk Management
General Insurance
Audits
Accountability
Communication Skills
Customer Satisfaction
Team Player
Regulatory Requirements
Able To Work Independently

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