Customer Service Specialist
4 weeks ago
Duration: Till June 2025
Salary: Up to $3.6K
Location: Science Park
Job Scope:
- Participates in improvement initiatives and team building activities within customer service and across functional areas of core integration.
- Accurately process high volumes of part orders and service requests, including but not limited to part location and price determination, accurate cost and revenue account reflection, regular follow up with engineers and inventory management to ensure the customer's needs are met successfully and promptly.
- Prepares accurate pricing of part orders and returns based on factors such as foreign currency conversion rates, contract type and coverage, special customer discounts, part type category and subjective data from field service engineer as to reason for current part issue.
- Ensures accurate cost and revenue account are associated with parts, labor and expenses on each call, which requires solid understanding of cogs accounts, service types and service areas both internal and external.
- Determines shipping method based on numerous factors including part size and weight, contractual agreements with the customer, severity of system issue, and preferred carrier.
- Acts as customer liaison with Accounts Receivable to determine billing issues and find resolution.
- Maintains professionalism in working relationships with team, customers and others within the company.
- Ensure all areas of personal responsibility are handles promptly, accurately, and with outstanding customer service.
Job Requirements:
- Min. Diploma in any relevant field
- Min. 2-3 years experience in sales support/ order fufilment
For interested applicants, please send your updated resume to: melissa@recruitexpress.com.sg
All candidates' information will be treated with the strictest confidence
Melissa Zhang Zhiqi (Mezzo)
R2197564
Recruit Express Pte Ltd
99C4599
Field Service
Microsoft Office
Microsoft Excel
Currency
Interpersonal Skills
Weight
Inventory Management
Accounts Receivable
Team Building
Customer Satisfaction
Team Player
Microsoft Word
Customer Service
Pricing
Shipping
Customer Service Experience
-
Customer Service Specialist
3 days ago
Singapore JointHire Singapore Pte Ltd Full timeAbout the Opportunity:We are seeking a Customer Service Specialist to join our team at JointHire Singapore Pte Ltd. As a key member of our support staff, you will be responsible for delivering exceptional customer service and managing various administrative tasks.**Key Responsibilities:** Respond to sales inquiries via phone or email. Collaborate with...
-
Customer Service Operations Specialist
4 hours ago
Singapore People Profilers Full timeAt People Profilers, we are seeking a skilled Customer Service Operations Specialist to join our team. This is an exciting opportunity for a motivated individual who is passionate about delivering exceptional customer experiences.About the RoleThe Customer Service Operations Specialist will be responsible for providing top-notch support to our customers...
-
Customer Service Specialist
4 weeks ago
Singapore SILICON BOX PTE. LTD. Full timeRoles & ResponsibilitiesPosition SummaryCustomer Service Specialist is accountable for excellent customer service experience. The CSS will have frequent interactions with internal stakeholders such as Account Management team and the Operational teams within the organization. He or she will have to interact directly with clients with the guidance and in...
-
Customer Service Specialist
2 weeks ago
Singapore ACTIVE CLEAN PTE. LTD. Full timeRoles & ResponsibilitiesWe are seeking an outgoing and passionate Customer Service Specialist to join our Hair Salons located in Mandarin Gallery and Orchard GatewayWHAT WE ARE LOOKING FOR:Answer service calls or tend to approaching customers to provide a professional and exceptional customer experience. Resolve customer queries and requests efficiently...
-
Customer Service Specialist
4 weeks ago
Singapore RGF TALENT SOLUTIONS SINGAPORE PTE. LTD. Full timeRoles & ResponsibilitiesJob Title: Customer Service Specialist / SupervisorOur Client: Our client is a global freight forwarding company.Manage customer inquiries, coordinating and handling airfreight and ocean freight shipments from end to end, and ensuring timely and accurate communication with clients and internal teams.The Responsibilities:Act as the...
-
Customer Service Specialist
4 weeks ago
Singapore INTERNATIONAL AIR TRANSPORT ASSOCIATION Full timeRoles & ResponsibilitiesAbout the team you are joiningYou will report to the Manager, Customer Service and be part of a multicultural and diverse team. You will work in a fast-paced environment alongside driven, upbeat, and dynamic colleagues. This dedicated and customer-centric team works to bring service to another levelWhat your day would be likeYou will...
-
Customer Service Specialist
4 weeks ago
Singapore INTERNATIONAL AIR TRANSPORT ASSOCIATION Full timeRoles & ResponsibilitiesAbout the team you are joiningYou will report to the Manager, Customer Service and be part of a multicultural and diverse team. You will work in a fast-paced environment alongside driven, upbeat, and dynamic colleagues. This dedicated and customer-centric team works to bring service to another level!What your day would be likeYou will...
-
Customer Service Specialist
4 weeks ago
Singapore SILICON BOX PTE. LTD. Full timeRoles & ResponsibilitiesPosition SummaryCustomer Service Specialist is accountable for excellent customer service experience. The CSS will have frequent interactions with internal stakeholders such as Account Management team and the Operational teams within the organization. He or she will have to interact directly with clients with the guidance and in...
-
Customer Service
4 weeks ago
Singapore ADIRECT SINGAPORE PTE. LTD. Full timeRoles & ResponsibilitiesJob Description & RequirementsWe are looking for an organized, efficient sales support specialist to be responsible for customer service & administrative dutiesThe sales support specialist's responsibilities include providing customer service, and managing customer orders. The sales support specialist is also responsible for...
-
Customer Service Specialist
4 hours ago
Singapore HR Focus Full timeJob Title: Customer Service Specialist - Central LocationJob Summary:HR Focus is seeking a dedicated and enthusiastic Customer Service Specialist to join our team in our central office.Key Responsibilities:This role involves providing exceptional customer service to our clients, including generating leads, handling calls and inquiries, and recommending...
-
Customer Service
4 weeks ago
Singapore ADIRECT SINGAPORE PTE. LTD. Full timeRoles & ResponsibilitiesJob Description & RequirementsWe are looking for an organized, efficient sales support specialist to be responsible for customer service & administrative dutiesThe sales support specialist's responsibilities include providing customer service, and managing customer orders. The sales support specialist is also responsible for...
-
Customer Service Specialist
3 weeks ago
Singapore BEFOUND STUDIO PTE. LTD. Full timeRoles & ResponsibilitiesRole Overview:As a Client Success Specialist, you will be at the forefront of our customer interactions, playing a pivotal role in shaping their overall experience with our brand. You'll serve as the frontline ambassador of our brand, our primary point of contact for customers, addressing inquiries, resolving issues, fostering...
-
Customer Service Specialist
4 weeks ago
Singapore BEFOUND STUDIO PTE. LTD. Full timeRoles & ResponsibilitiesRole Overview:As a Customer Service Specialist, you will be at the forefront of our customer interactions, playing a pivotal role in shaping their overall experience with our brand. You'll serve as the frontline ambassador of our brand, our primary point of contact for customers, addressing inquiries, resolving issues, fostering...
-
Customer Service Officer
4 weeks ago
Singapore SAFRA National Service Association Full timeRoles & ResponsibilitiesCustomer Service Officer - Safra Mount FaberResponsibilities:- Performs opening of front desk activities.- Receive members / guests at the counter.- Check the member's membership card and NRIC.- Receive / transfer calls and call back.- Take booking / reservation of sport facilities (for selected facilities only).- Process payments...
-
Customer Service Specialist
4 weeks ago
Singapore BEFOUND STUDIO PTE. LTD. Full timeRoles & ResponsibilitiesRole Overview:As a Customer Service Specialist, you will be at the forefront of our customer interactions, playing a pivotal role in shaping their overall experience with our brand. You’ll serve as the frontline ambassador of our brand, our primary point of contact for customers, addressing inquiries, resolving issues, fostering...
-
Contract Customer Service Specialist
4 weeks ago
Singapore RECRUIT EXPRESS PTE LTD Full timeRoles & Responsibilities Hiring: Contract Customer Service Specialist | Science MNC Location: Science Park Contract Duration: Until 30 June 2025 Salary: Up to $3,600/month (Max) Working Hours: Monday to Friday, 9AM - 6PM Requirements: Min 2-3 years of experience in sales support / order fulfillment Strong communication and problem-solving skills...
-
Customer Service Specialist
3 weeks ago
Singapore COCHLEAR LIMITED (Singapore Branch) Full timeRoles & ResponsibilitiesHealthcare industry *On site work arrangement required due to customer facing roleOrder management - Singapore marketHandle order request/clarification from customers (hospitals/clinics), order entry, pick, pack and ship - tracking order status with CRM (Salesforce Health Cloud) and follow up in Oracle for fulfilment / billing. ...
-
Customer Acquisition Specialist
4 hours ago
Singapore ECICS LIMITED Full timeAbout the Role:We are seeking a highly motivated and results-driven Telemarketing Specialist to join our team at ECICS LIMITED. As a Telemarketing Specialist, you will play a crucial role in acquiring new customers for our general insurance - Motor Insurance products through proactive outbound Telesales activities. Your primary responsibilities will include...
-
Customer Services Officer
1 week ago
Singapore MARY CHIA BEAUTY & SLIMMING SPECIALIST PTE LTD Full timeRoles & ResponsibilitiesJOB DESCRIPTION OF A CUSTOMER SERVICE OFFICER• Answering phone calls• Make appointments for new and regular customers• Record in new appointments, rescheduling or cancellation in the appointment schedule• Make phone calls or sms/whatsapp reminders for the following day's appointments• Assist to check-in and verify customers'...
-
customer service officer
3 weeks ago
Singapore HA HA BIN SERVICE PTE. LTD. Full timeRoles & ResponsibilitiesRoles & ResponsibilitiesSupporting local sales and Malaysia deliveries (order processing, quotation , delivery arrangement) Supporting the Singapore and Malaysia sales in liaising with customers, providing timely and accurate execution of customers' needs including sample requests Follow on orders and ensure sufficient inventory for...