Customer Service Specialist

4 weeks ago


Singapore RECRUIT EXPRESS PTE LTD Full time
Roles & Responsibilities

Duration: Till June 2025

Salary: Up to $3.6K

Location: Science Park

Job Scope:

  • Participates in improvement initiatives and team building activities within customer service and across functional areas of core integration.
  • Accurately process high volumes of part orders and service requests, including but not limited to part location and price determination, accurate cost and revenue account reflection, regular follow up with engineers and inventory management to ensure the customer's needs are met successfully and promptly.
  • Prepares accurate pricing of part orders and returns based on factors such as foreign currency conversion rates, contract type and coverage, special customer discounts, part type category and subjective data from field service engineer as to reason for current part issue.
  • Ensures accurate cost and revenue account are associated with parts, labor and expenses on each call, which requires solid understanding of cogs accounts, service types and service areas both internal and external.
  • Determines shipping method based on numerous factors including part size and weight, contractual agreements with the customer, severity of system issue, and preferred carrier.
  • Acts as customer liaison with Accounts Receivable to determine billing issues and find resolution.
  • Maintains professionalism in working relationships with team, customers and others within the company.
  • Ensure all areas of personal responsibility are handles promptly, accurately, and with outstanding customer service.

Job Requirements:

  • Min. Diploma in any relevant field
  • Min. 2-3 years experience in sales support/ order fufilment

For interested applicants, please send your updated resume to: melissa@recruitexpress.com.sg
All candidates' information will be treated with the strictest confidence
Melissa Zhang Zhiqi (Mezzo)
R2197564
Recruit Express Pte Ltd
99C4599

Tell employers what skills you have

Field Service
Microsoft Office
Microsoft Excel
Currency
Interpersonal Skills
Weight
Inventory Management
Accounts Receivable
Team Building
Customer Satisfaction
Team Player
Microsoft Word
Customer Service
Pricing
Shipping
Customer Service Experience

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