Food Court Manager
2 weeks ago
Job Description
- Overall in charge of food court daily operations & related activities.
- Responsible for the profit & loss of the outlets and implement appropriate cost control measures
- Manage the outlet's budget and forecasts to meet or exceed management expectations
- Maximize profitability of the outlet by increasing turnover (revenues and covers) as a first priority and controlling costs as a second priority
- Maintain and improve the overall performance of the outlet on a regular basis including cost analysis and monitoring of processes
- Supervise food and operational safety to ensure a comfortable environment for the customers
- Drive operational efficiencies of the outlet by providing operational leadership in support of the organization's service culture and maximize customer satisfaction
- Control labour through effective manpower scheduling and monitor leave of staff
- Actively involved in hiring process by identifying and selecting candidates for junior positions
- Actively involved in staff counselling and propose to management on course of disciplinary action, including but not limited to, termination of employment
- Manage, supervise and groom a team of supervisors and service staff to ensure maximum utilization of manpower allocated
- Handle all outlet administrative duties
- Any other jobs or duties assigned by the Assistant Director, Operations from time to time
Job Requirements
- Minimum of 5 to 8 years management experience in Food court operation.
- Possess sound leadership qualities and ability to manage service staff.
- Competency in Microsoft Office applications (Excel, Word and PowerPoint).
- Excellent communication & interpersonal skills; able to build lasting relationships with guests.
- Possess good organizational and management skills; able to lead and inspire staff
Management Skills
Leadership
Microsoft Office
Profit & Loss Management
Interpersonal Skills
Revenue & Profit Growth
Risk Management
PowerPoint
Project Management
Excel
Customer Satisfaction
Human Resources
Scheduling
Profit Analysis
Cost Control
Turnover
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