SVP, Corporate Services APAC Lead

2 weeks ago

Singapore THE BANK OF NEW YORK MELLON Full time
Roles & Responsibilities

We are seeking a future team member for the role of SVP, Corporate Services APAC Lead who is responsible for the management and operations of the Global Corporate Services Division (GCSD) commodities pertaining to:-

  • Driving GCSD strategy and direction for site operations consistent with global program guidelines and vision; think globally, execute locally.
  • Ensure operational alignment with global commodity strategy and initiatives while guaranteeing compliance with company policies, process, and governance.
  • Actively create an inclusive collaborative team culture, that promotes employee success and keeps the team focused on priorities and key results. Empowers the team to make decisions and doesn't micromanage while encouraging new ideas and innovative solutions.
  • This role is in Singapore – Hybrid

In this role, you'll make an impact in the following ways:

Role Responsibilities:

  • Achieve a culture of service excellence whilst achieving significant efficiency gains and achieving good value for the organization.
  • Rapidly assess current state and develop a long-term strategy with a clear path to rectify issues with the operation, process, and communication connectivity with global commodity leadership.
  • Drive and support special projects and strategic initiatives.
  • Operate flexibly to undertake a range of varying projects at the same time.
  • Relationship management with stakeholders including supporting portfolio enhancement requests in a dynamic environment.
  • Serve as escalation point for internal clients to address issues and concerns that impact our key stakeholders.
  • Respond positively and creatively to GCSD client requests and queries.
  • Liaise with vendors, service providers and internal clients to ensure all issues and events which adversely impact our operations are mitigated and resolved.
  • Follow and adhere to all internal vendor governance requirements covering due diligence, cyber security, and vendor onboarding requirements.
  • Monitor vendor costs to ensure budget targets are achieved. Provide monthly updates and reporting to management on unaligned invoices and payment control effectiveness.
  • Provide regional vendor service and performance reports to the GCSD global commodity managers as and when required.
  • Oversee the management of all regional third-party contractors/vendors.
  • Prepares and presents project proposals to senior Business Leaders and corporate management for review and approval.
  • Innovations: Implement best practices and industry standards and have a developed network and deep understanding of the latest industry trends, innovations, and control meters.
  • Challenges the status quo to improve existing workflows and processes to enhance internal client experience through creative thinking, innovative approach for vendor management.
  • Implement Sustainable practices across all GCSD services, pursue industry leading opportunities, while contributing to initiatives that help communities thrive to create maximum impact.
  • Ensure Data records evidencing impact BNY commitment to continuous improvement.
  • Optimize services with the implementation of industry leading intuitive digital solutions to support the enhancement the user experience.
  • Drives the simplification of the operational process and automation of standardized manual processes to improve productivity.

GCSD APAC Leadership & Commodity Support:

  • Provide regional oversight for all Global Corporate Services (GCSD) commodities ensuring that regional nuances are included.
  • Set strategic goals for operational efficiency and increased productivity
  • Support the Development, monitoring and implementation of initiatives to establish, maintain or improve the quality, effectiveness, and satisfaction of vendor service levels.
  • Provide analysis and implementation of GCSD staffing structure. Determine staffing and compensation recommendations and participate in team personnel requirements.
  • Coach and mentor assigned staff on improving the execution of the GCSD activities and achievement of goals. Manages staff development and talent management processes for assigned staff.
  • Collaborating with other regional leads across international region, GCSD Leadership team and global commodity leads to development and evaluate feasibility of new services or enhancements to existing services.

Role Practicalities:

  • Reports directly to the International Lead for Corporate Services (Manchester, UK based)
  • Management of GCSD employees and vendor staff across APAC region
  • APAC operational time zones for emergency support and escalations.
  • Periodic travel across the APAC region

To be successful in this role, we're seeking the following:

  • A minimum of 10+ years professional experience required - a significant portion of which should demonstrate success in managing corporate services in organizations of similar size and complexity.
  • Demonstrated experience as a leader with 5+ years of senior management responsibilities.
  • Experience building and managing a team or department within a start-up or entrepreneurial setting, particularly one with both proprietary and contract resources.
  • Demonstrated experience in creating a collaborative and inclusive team culture that promotes employee success.
  • Bachelor's degree in related field
  • Exceptional communication skills: (written & spoken English) proven ability to lead cross-functional teams through influence versus direct management; excellent interpersonal skills.
  • Highly competent with productivity software, including Microsoft Outlook, Word, Excel, and SharePoint
  • Excellent in data and analytics/ metrics
  • Comfortable with legal terms and structures for standard commercial contracts
  • Proven self-starter who sets aggressive goals and consistently gets results.
  • Demonstrated to ability think strategically and successfully execute tactically.
Tell employers what skills you have

Excellent Communication Skills
Leadership
Due Diligence
Data Analysis
commercial contracts
Governance
Stakeholder Engagement
Internal Controls
Vendor Management
Team Management
Corporate Services
Service Excellence
Stakeholder Management
Staff Development

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