![JURONG PORT TANK TERMINALS PTE. LTD.](https://media.trabajo.org/img/noimg.jpg)
Senior/Executive, Customer Services/Petroleum Logistics
4 weeks ago
The Job
To provide and be responsible for the provision of high-quality Customer Service function in the Petroleum (oil & gas) Storage industry including administrating of all logistics requirement for the customer, managing berth/cargo planning, shipping and cargo documentation, Custom administration and declarations, month-end closing duties, and assisting in the Dept's corporate reporting and administrative duties.
Key Responsibilities:
- Accountable for the administration of all petroleum shipping and petroleum cargo documentation.
- Optimize, schedule and anticipate the berthing of vessels and daily terminal activities for customers, through planning, scheduling and coordinating, and be on call standby (24/7) and during planning period.
- Responsible in coordinating & meeting customers’ needs by promptly interfacing with Operations, Maintenance, HSSE, Jurong Port’s Berthing/Operations/Project depts., and related departments.
- Manage customers' expectations, complaints, incidents, and enquiries.
- Assist colleagues in the department to manage customer’s logistic requirement including petroleum ship vetting and any logistical functions.
- Assist in the administration and procurement of all items required by the department.
- Responsible to administrate monthly closing and opening duties including data analysis and compilation to all counterparties, invoicing, and payment collection.
- Responsible for the administration of all dutiable and non-dutiable goods to report to Singapore Customs.
- Key User of the company's online system (Terminal Management System) including troubleshooting.
- Assist Head of Department/Commercial in research, management reporting, presentations, corporate affairs and marketing activities.
Requirements:
- Minimum ITE or Diploma in any discipline.
- Candidates with no prior experience may be considered.
- Able to take ownership and make wise & timely decisions.
- Able to engage in critical & logical analysis and have good problem-solving skills.
- Able to work independently even when in stressful situations, and as a co-operative team-member.
- Able to manage customers and authorities proficiently.
- Possess good communication skills (written and verbal), presentation and interpersonal skills.
- Preferably has a good understanding of petroleum products and oil storage terminals, Oil Storage Technicians (Operations) who are interested in a career progress/switch are welcomed.
- Willing to be on standby and/or to work after office hours when required.
Tell employers what skills you have
Troubleshooting
Data Analysis
Vetting
Interpersonal Skills
Petroleum
Invoicing
Administration
Marketing
Procurement
Good Communication Skills
Customer Service
Scheduling
Shipping
Able To Work Independently
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