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Technical Support Executive

1 month ago

Singapore RECRUIT NOW SINGAPORE PTE. LTD. Full time
Roles & Responsibilities

Company’s Profile

One of Singapore's top leading retail & wholesale of musical instruments covering across the APAC region, providing a wide range of musical products and services


Location: North-East (Hougang)

Working Hours: 5 Days Work Week (Mon-Fri), Office Hours (Flexible Timing)


Remuneration Package:

  • Basic up to S$ 4000
  • S$ 200 Monthly Fixed Allowance
  • Variable Bonus
  • OT Payable Allowance

Responsibilities:

  • Provide technical support and training to customers via phone, email, online (virtual online), or in-person, addressing inquiries and troubleshooting audio system issues
  • To manage technical issues and communicate with person in charge on all
    Digital Audio Workstations and licensing
  • Assist customers in configuring, installing, and troubleshooting complex audio systems for optimal performance within the project job scope upon being engaged.
  • Create and maintain comprehensive technical documentation, including
    troubleshooting guides and FAQs, to assist both customers and internal teams.
  • Provide internal and external training on new products and support procedures.
  • Perform quality checks on audio equipment to ensure that project business project partners meet company standards and customer expectations.

Requirements:

  • Minimum Diploma in Audio Engineering, Electronics & Communications
  • Preferably at least 3 years’ of experience in Live Sound mixing
  • Ability to provide technical support in Pre & Post Sales Activities


Please be notified that only shortlisted candidates will be notified.


Ian Fong | R22106545

Recruit Now Singapore Pte Ltd | EA No: 21C0845


Tell employers what skills you have

Live Sound
Licensing
Technical Documentation
Sales
Audio Equipment
Troubleshooting
audio systems
Audio System Design
Audio Engineering
Electronics
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