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Production | Application Support
4 months ago
EMAIL ID : Interested candidates, please email your resume to mike.ramos@nttdata.com
Role: Production Support (Incident and Problem Management) - 12 months renewable contract
Experience: Minimum of 1 years
Location : Changi Business Park
Benefits:
- Renewable contract (Performance-based)
- Conversion to perm role (Performance-based)
- Medical Insurance Coverage
- Performance Bonus
- Leave credits
Responsibilities:
- Perform work in shifts to provide 24/7 on-site or on-call support.
- Incident and Problem management.
- Should have knowledge on SRE Best practices and able to adhere to SRE guidelines in the work.
- Provide root cause analysis techniques to determine cause and resolve complex system issues.
- Perform post-resolution follow-ups to ensure problems have been adequately resolved.
- Communicate application problems and issues to key stakeholders, including management, development teams, end users, and unit leaders.
- Work with onsite and offshore teams across multiple technologies/applications
- Continuous improvement of the system, eq. removal of TOIL, job automation, performance tuning.
- Proactive management of production services by measuring and monitoring availability, latency, throughput, user journeys and overall system health.
- Good to have knowledge, experience on UNIX and SQL
Qualifications:
- Diploma and above
- at least 1 year experience in IT Production support and incident management
- Good knowledge in SRE practices
- background in SQL and Unix is required.
Tell employers what skills you have
Application supporting
Management Development
Root Cause Analysis
Throughput
Unix
Application Support Management
SQL
Problem Management
Application Support
Site Reliability Engineering
Performance Tuning
Incident Management