Roving Officer

6 days ago


Singapore BUSINESS EDGE PERSONNEL SERVICES PTE LTD Full time
Roles & Responsibilities

Job Scope:

Assist in verification of customers' appointments booked through our Appointment System

2. Enquire about customers' intent on their visit to the Branch for those without any appointments

3. Issue queue tickets to customers and perform simple troubleshooting on the Queue System and topping up of queue ticket rolls

4. Handle general enquiries on housing and car park matters

5. Assist walk-in customers with complex enquiries to make appointments, reschedule appointments, submit enquiry via e-Feedback form, wherever necessary

6. Guide and support customers using our e-Kiosks / AXS Machines / Cash Payment Kiosks

7. Ensure that the e-Kiosks / AXS Machines / Cash Payment Kiosks are in working order and to alert supervisors if there are any breakdown or technical issues

8. Guide and support customers in retrieving required documents from other Government agencies via the e-Kiosks

9. Assist in measuring customers' vehicle dimensions for Season Parking declaration

10. Assist customers with the submission of HFE applications and documents through various modes, including the use of customers' mobile phones and e-Kiosks

11. Ensure that the Digital Display Panel content is displayed accurately and alert supervisors if there are any visual or technical issues

12. Perform crowd control and queue management, ensuring a safe environment for all customers

13. Ad-hoc duties as assigned by supervisors

Salary: $15/H

Working Hours:

Mondays to Fridays: 8.00am to 5.00pm

Location: Choa Chu Kang

Contract Duration: 3 Months (extendable up to 1 year)

Job Requirements:

  • Prior customer service experience
  • Commitment to working hours

EA License No.: 96C4864 (Shanice Lim Xin Ni)

Reg. No.: R22110485

Tell employers what skills you have

Communication
Microsoft Works
Troubleshooting
Microsoft Excel
Admin activities
Administration
Self-confidence
admin work
admin support
General admin duties
Microsoft Word
General admin
Customer Service Experience
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