Senior / Executive, Office for Service Transformation
4 weeks ago
You will support the Office for Service Transformation in the execution and implementation of cluster-wide service transformation projects to improve patient care and service. You will lead the team to take design concepts forward and work hand-in-hand with partners and stakeholders to implement service transformation in a variety of healthcare and community settings. You will distil business and user requirements and work with stakeholders to design new initiatives to improve patient care and staff experience.
You will plan and conduct the research and study of users (patients and/or staff) at various touch points throughout the service experience and journey, map workflow processes, identify problems and propose changes and improvements. You will also plan and lead the conduct of ethnography, data mining / gathering activities and statistical analysis to qualify / quantify potential areas of improvement, track the execution of projects, and measure the impact of initiatives.
You will assist and support project leads in the identification of appropriate journals or research publications and in the scoping and drafting of the project plan, including seeking expert opinions and guidance from various SingHealth domains and departments, monitor and report project performance against set targets and propose action plans to improve performance and organisation results where necessary.
You will ensure the success of healthcare service transformation projects, in close consultation with key stakeholders, and support the division and department in strategy formulation, execution of strategic plans and communication of projects to stakeholders.
You will conduct horizon scanning and literature research for new ideas and emerging market trends for innovation and technology, and perform secretariat functions at division, department, senior management and any other assigned meetings.
Job Requirements
· Bachelor’s Degree in any discipline with 2 to 4 years of relevant working experience
· Proficiency with Microsoft Office applications
· Proficiency with Statistical applications and in Project Management would be an added advantage
· Prior experience in a service design / process redesign / process improvement
· Prior experience in a healthcare setting is an added advantage
· Team player
· Excellent verbal, written communication and interpersonal skills
· Adept at handling complex, ambiguous and challenging situations and comfortable with change in a fluid environment and a growing organisation
· Able to work independently and in teams with diverse team members, dynamic reporting lines and multiples stakeholders
Tell employers what skills you have
Service Design
Microsoft Office
Microsoft Excel
Process Improvement
Interpersonal Skills
Healthcare
Formulation
Data Mining
Publications
Team Player
Microsoft Word
Ethnography
Able To Work Independently
-
Singapore Singapore Health Services Pte Ltd Full timeYou will support the Office for Service Transformation in the execution and implementation of cluster-wide service transformation projects to improve patient care and service. You will lead the team to take design concepts forward and work hand-in-hand with partners and stakeholders to implement service transformation in a variety of healthcare and community...
-
Transformation Office Executive
2 weeks ago
Singapore Tunity Technologies Pte. Ltd. Full timeTransformation Office ExecutiveRole Overview:Hi all! Tunity Technologies is on the lookout for a Transformation Office Executive who can juggle traditional HR and office admin tasks while having an oversight on our IT system. We need someone who can keep our daily operations running smoothly while making sure our IT system is on point and supports our...
-
Transformation Office Executive
2 weeks ago
Singapore TUNITY TECHNOLOGIES PTE. LTD. Full timeRoles & ResponsibilitiesTransformation Office ExecutiveRole Overview:Hi all! Tunity Technologies is on the lookout for a Transformation Office Executive who can juggle traditional HR and office admin tasks while having an oversight on our IT system. We need someone who can keep our daily operations running smoothly while making sure our IT system is on point...
-
Senior Manager, Transformation Office
2 weeks ago
Singapore Grab Full timeCompany Description Life at Grab At Grab, every Grabber is guided by The Grab Way, which spells out our mission, how we believe we can achieve it, and our operating principles - the 4Hs: Heart, Hunger, Honour, and Humility. These principles guide and help us make decisions as we work to create economic empowerment for the people of Southeast Asia. Job...
-
Senior Manager, Transformation Office
2 weeks ago
Singapore Grab Full timeCompany Description Life at Grab At Grab, every Grabber is guided by The Grab Way, which spells out our mission, how we believe we can achieve it, and our operating principles - the 4Hs: Heart, Hunger, Honour, and Humility. These principles guide and help us make decisions as we work to create economic empowerment for the people of Southeast Asia. Job...
-
Head of Transformation
4 hours ago
Singapore Charterhouse Partnership Singapore Full timeI am exclusively representing my client to hire a Head of Business Transformation to join them in Singapore and the successful candidate would need to have extensive experience in Life Insurance industry.As the Head of Business Transformation, you would be overseeing, leading and directing the business transformation division and take responsibility in...
-
Office Transformation Manager
2 weeks ago
Singapore Third Party Consulting Pte. Ltd. Full timeTo lead and manage the transformation initiatives to drive organizational change and improve performanceTo assist senior management in transforming the office through the use of appropriate technology and systemsTo work with stakeholders to identify opportunities for transformation, develop strategic plans, and oversee the implementation of change...
-
Manager, Transformation Office
7 days ago
Singapore Grab Full timeCompany Description Life at Grab At Grab, every Grabber is guided by The Grab Way, which spells out our mission, how we believe we can achieve it, and our operating principles - the 4Hs: Heart, Hunger, Honour, and Humility. These principles guide and help us make decisions as we work to create economic empowerment for the people of Southeast Asia. Job...
-
Manager, Transformation Office
1 week ago
Singapore Grab Full timeCompany Description Life at Grab At Grab, every Grabber is guided by The Grab Way, which spells out our mission, how we believe we can achieve it, and our operating principles - the 4Hs: Heart, Hunger, Honour, and Humility. These principles guide and help us make decisions as we work to create economic empowerment for the people of Southeast Asia. Job...
-
Assistant Manager
3 weeks ago
Singapore GMP Technologies Full timeJob SummaryThe client is seeking a highly motivated (Senior) Assistant Manager in the Transformation Office, who will play a crucial role in guiding individuals and the organisation through the process of its transformation to meet thedemand of business continuity in the areas of People, Systems, Structure and Process. The incumbent will support with the...
-
Chief Information Officer
3 weeks ago
Singapore Page Executive Full timeAbout Our Client Our client is a Singapore HQ'd business with large scale operations across SEA. They have a keen focus on driving growth through their various business lines, with technology playing a huge part of the overall business strategy. Job Description IT Design, Strategy and Planning:Design and lead the organisation's IT direction, strategy and...
-
Operations Executive
3 weeks ago
Singapore Ju Eng Home For Senior Citizens Full timeOperations Executive in Ju Eng Home, you will play a crucial role in ensuring the smooth and efficient functioning of the facility. This position involves overseeing various operational aspects to guarantee high-quality patient care, regulatory compliance, and a positive working environment for staff. The Operations Executive reports to the Operations...
-
Senior Executive, Clinical Research Officer
3 weeks ago
Singapore NTU (Nanyang Technology University- Main Office-HR) Full timeSenior Executive, Clinical Research Officer (Biobanking) in the Health Screening CentreLee Kong Chian School of Medicine (LKCMedicine) is looking for a full-time Senior Executive, Clinical Research Officer (Biobanking) for the Health for Life in Singapore (HELIOS) Study. This study is undertaken jointly by LKCMedicine, National Healthcare Group and Imperial...
-
Chief Information Officer
3 weeks ago
Singapore Page Executive Full timeAbout Our Client Our client is a Singapore HQ'd business with large scale operations across SEA. They have a keen focus on driving growth through their various business lines, with technology playing a huge part of the overall business strategy. Job Description IT Design, Strategy and Planning:Design and lead the organisation's IT direction, strategy and...
-
Senior Executive, People Services
3 weeks ago
Singapore NTU (Nanyang Technology University- Main Office-HR) Full timeThe Senior Executive plays a critical role in providing HR operational support in Training Administration for the University. He/She oversees the training administration and coordination work which include processing registrations, logistics preparation, management of food and beverages for the physical trainings, implementation and feedback evaluation. In...
-
Senior Business Development Officer, ARTC
3 weeks ago
Singapore Agency for Science, Technology and Research (A*STAR) Full timeARTC aspire to help our customers and partners achieve translational research to technology deployment in FMCG & e-Commerce industry by leveraging the power of research and development to co-innovate and co- develop.ResponsibilitiesAs a Business Development Officer, reporting to the Senior Business Development Manager, you will play a pivotal role...
-
Transformation Partner
6 days ago
Singapore Prudential Assurance Company Singapore (pte) Limited Full timePrudential's purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our...
-
Executive/Senior Executive, Co11ab
7 days ago
Singapore NTU (Nanyang Technology University- Main Office-HR) Full timeExecutive/Senior Executive, co11abAbout co11abco11ab is a BioMedtech incubator, established jointly between the Nanyang Technological University, Singapore (NTU Singapore), the Agency for Science, Technology, and Research (A*STAR), and the National Healthcare Group (NHG). Co11ab's mission is to nurture and support the translational development of biomedical...
-
Singapore SASCO SENIOR CITIZENS' HOME Full timeRoles & ResponsibilitiesRoles & ResponsibilitiesAs part of the Corporate Planning team, you will support the strategy development, corporate planning and corporate communications processes relating to the overall SASCO Senior Citizens’ Home, incorporating a Sheltered Home, four (4) day-care centres and two (2) Senior Activity Centres. This includes...
-
Singapore Sasco Senior Citizens' Home Full timeRoles & ResponsibilitiesAs part of the Corporate Planning team, you will support the strategy development, corporate planning and corporate communications processes relating to the overall SASCO Senior Citizens' Home, incorporating a Sheltered Home, four (4) day-care centres and two (2) Senior Activity Centres. This includes coordinating inputs from relevant...