Operation Supervisor

3 weeks ago


Singapore NETWORK EXPRESS COURIER SERVICES PTE LTD Full time
Roles & Responsibilities

### *Job Summary*:

The Operations Supervisor is responsible for overseeing the day-to-day operations of the courier service, ensuring smooth and efficient package handling, timely deliveries, and compliance with safety and company standards. The role includes managing a team of drivers, couriers, and warehouse personnel while optimizing routes and ensuring customer satisfaction.

### *Key Responsibilities*:

- *Supervision*: Lead, coach, and supervise a team of delivery drivers, warehouse staff, and support personnel. Provide ongoing training and performance feedback.

- *Daily Operations*: Oversee all aspects of daily operations, including package sorting, route planning, dispatching, and deliveries to ensure efficient workflows.

- *Route Optimization*: Ensure the optimization of delivery routes for maximum efficiency and cost-effectiveness, leveraging technology and route planning tools.

- *Customer Service*: Resolve customer complaints or issues in a timely manner while maintaining a focus on customer satisfaction.

- *Safety Compliance*: Ensure all operations comply with safety regulations and internal policies. Conduct safety training and regular safety checks.

- *Performance Monitoring*: Track key performance indicators (KPIs) such as delivery times, customer satisfaction, and operational costs to meet company goals.

- *Inventory Management*: Monitor and control inventory levels to ensure sufficient supply of packaging materials, uniforms, and other equipment.

- *Collaboration*: Work closely with other departments, including sales and customer service, to improve operational efficiency and resolve service issues.

- *Scheduling*: Plan and manage employee schedules to ensure appropriate staffing levels for daily operations and peak times.

- *Problem Solving*: Troubleshoot operational challenges, including late deliveries, vehicle breakdowns, and personnel shortages.

- *Reporting*: Prepare and submit regular operational reports to management, including productivity, cost-efficiency, and performance updates.

### *Qualifications*:

- Bachelor’s degree in Logistics, Business Administration, or a related field (or equivalent work experience).

- Proven experience in a supervisory role, preferably in logistics, courier, or transportation services.

- Strong understanding of courier operations, route planning, and inventory management.

- Excellent leadership, communication, and problem-solving skills.

- Proficiency in logistics software and Microsoft Office (Excel, Word, etc.).

- Ability to work in a fast-paced environment and manage multiple tasks.

- Strong attention to detail and focus on customer satisfaction.

- Valid driver’s license may be required.

### *Work Environment*:

- Primarily office-based with time spent in warehouses and with delivery drivers in the field.

- Fast-paced environment with occasional need for evening or weekend shifts during peak periods.

---

This role requires both strong leadership skills and the ability to manage logistics workflows efficiently.


Tell employers what skills you have

Leadership
Microsoft Office
Strong Attention To Detail
Dispatching
Problem Solving
Administration
Transportation
Packaging
Team Management
Customer Satisfaction
Customer Service
Scheduling
Safety Training
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