IT Support/User Helpdesk Technician

About the role: Perform L1 Helpdesk Support work consisting of the following scope of work:Monitor/reply email/phone, log tickets and manage L1 helpdesk.Perform L1 investigation for problem report and provide resolution.Route to L2 or other parties for issues that cannot be resolved by L1.Coordinate with L2 and other teams for resolution.Prepare and generate...

Roles & ResponsibilitiesAbout the role: Perform L1 Helpdesk Support work consisting of the following scope of work: Monitor/reply email/phone, log tickets and manage L1 helpdesk. Perform L1 investigation for problem report and provide resolution. Route to L2 or other parties for issues that cannot be resolved by L1. Coordinate with L2 and other teams for...

Key Responsibilities:. Respond to helpdesk emails, and phone calls from end-users regarding IT issues, questions, and requests.. Diagnose and troubleshoot hardware, software, and network problems, guiding users through resolution steps or performing hands-on support as needed.. Provide remote assistance to users for software installations, configurations,...

Perform L1 Helpdesk Support work consisting of the following scope of workMonitor/reply email/phone, log tickets and manage L1 helpdesk.Perform L1 investigation for problem report and provide resolution.cRoute to L2 or other parties for issues that cannot be resolved by L1.Coordinate with L2 and other teams for resolution.Prepare and generate reports...

Roles & ResponsibilitiesJob Description Monitor/reply email/phone, log tickets and manage L1 helpdesk. Perform L1 investigation for problem report and provide resolution. Route to L2 or other parties for issues that cannot be resolved by L1. Coordinate with L2 and other teams for resolution. Prepare and generate reports required for helpdesk reporting...

Roles & ResponsibilitiesKey Responsibilities:· Respond to helpdesk emails, and phone calls from end-users regarding IT issues, questions, and requests.· Diagnose and troubleshoot hardware, software, and network problems, guiding users through resolution steps or performing hands-on support as needed.· Provide remote assistance to users for software...

Job DescriptionAdministrate user accounts for network, e-mail, and other applicationsProvide support to end users companywide on IT equipments and software applications including computer hardware, peripherals, copiers, fax machines, mobile phones, scanners, building security systems, environment monitoring systems, computer operating systems, office...

Roles & ResponsibilitiesPerform L1 Helpdesk Support work consisting of the following scope of work Monitor/reply email/phone, log tickets and manage L1 helpdesk. Perform L1 investigation for problem report and provide resolution. cRoute to L2 or other parties for issues that cannot be resolved by L1. Coordinate with L2 and other teams for resolution. ...

Job DescriptionMonitor/reply email/phone, log tickets and manage L1 helpdesk.Perform L1 investigation for problem report and provide resolution.Route to L2 or other parties for issues that cannot be resolved by L1.Coordinate with L2 and other teams for resolution.Prepare and generate reports required for helpdesk reporting (eg. user login, number of tickets...

Roles & ResponsibilitiesWanted to try out IT as your career, why not try out the entry level; IT helpdesk; Applocation technician where you get to experience 1st hand on IT be it network, server, security, EUD configuration, application.We are looking for a IT Helpdesk Technician:Location: Toa PayohGross Salary: S$2,400Job Description IT helpdesk first...

Responsibilities:Standardize and develop necessary guidance, process and procedures to continuously improve incidents management, escalation and system monitoring.Responsible in tracking all incidents and service request /change requests logged by users in line with the agreed SLAsProviding level 1 technical support and helpdesk email enquiries to external...

We are seeking a highly motivated and experienced IT Helpdesk Team Lead to join our Infra Operation & Cyber Security team. Reporting to the IT Manager, you will be responsible for leading, managing, and overseeing the day-to-day operations of the IT Helpdesk.Key Responsibilities:Operational SupportLead, manage, and oversee the day-to-day operations of the IT...

Roles & ResponsibilitiesResponsibilities: Standardize and develop necessary guidance, process and procedures to continuously improve incidents management, escalation and system monitoring. Responsible in tracking all incidents and service request /change requests logged by users in line with the agreed SLAs Providing level 1 technical support and helpdesk...

Job SummaryProvides user access administration and support, including maintenance of software/hardware license, and maintenance contract renewal.Job Scope 1. Application first level support. 2. Perform access administration as per Account Request Service Requests and Password Reset Service Requests. 3. Configuration of default access for new onboarded...

Roles & ResponsibilitiesWe are seeking a highly motivated and experienced IT Helpdesk Team Lead to join our Infra Operation & Cyber Security team. Reporting to the IT Manager, you will be responsible for leading, managing, and overseeing the day-to-day operations of the IT Helpdesk.Key Responsibilities:Operational Support Lead, manage, and oversee the...

Job Description:We are seeking a dedicated and customer-focused individual to join our team as a Helpdesk Agent - Password Reset Specialist. In this role, you will be responsible for providing essential support to users who require assistance with password resets and basic account access issues. Your primary focus will be on delivering prompt and efficient...

Job DescriptionProvide helpdesk support, via phone and remote access.Manage IT ticket - create, troubleshoot, resolve and close.Monitor and update assigned tickets in Helpdesk portal.Follow-up and ensure tickets are promptly attended to.Perform regular server/network/system health checks.RequirementsOnly Singaporean and Permanent Residents.ITE/Diploma in IT,...

Provide comprehensive IT Helpdesk support to remote offices and users, ensuring efficient resolution of technical issues.Deliver prompt assistance to all levels of the business organization, including top executives, addressing their IT-related concerns effectively.Administer and troubleshoot Windows and macOS computers, maintaining optimal performance and...

Roles & ResponsibilitiesJob Description Provide helpdesk support, via phone and remote access. Manage IT ticket - create, troubleshoot, resolve and close. Monitor and update assigned tickets in Helpdesk portal. Follow-up and ensure tickets are promptly attended to. Perform regular server/network/system health checks.Requirements Only Singaporean and...

Roles & Responsibilities Provide comprehensive IT Helpdesk support to remote offices and users, ensuring efficient resolution of technical issues. Deliver prompt assistance to all levels of the business organization, including top executives, addressing their IT-related concerns effectively. Administer and troubleshoot Windows and macOS computers,...