Full Time Front of House

1 week ago


Singapore PLATINUM FITNESS SG PTE. LTD. Full time
Roles & Responsibilities

Role Responsibilities and Expectations:

  • Manage the front desk of the assigned gym outlet, which includes but not limited to membership registration, answering enquiries in person, through phone and digital correspondences, retail of food & beverages, ensuring adherence to safety guidelines, and maintaining tidiness of the gym.
  • Use the necessary digital tools and platforms for performance of duty
  • Demonstrate integrity and adherence to operations policy, protocol, and guidelines
  • Respond to the needs of stakeholders in a timely and responsible manner
  • Ensure appropriate hand-over / take-over is done after / before shift
  • Report all matters encountered during duty to the Studio Manager and General Manager in a timely manner


Role Requirement:

  • Good communication, interpersonal, and problem-solving skills
  • Punctual, dependable, conscientious, and organized with a can-do attitude
  • Enjoys personal interactions and have an approachable personality
  • Able to commit to a fixed schedule of Mondays to Thursday and Sundays, with a mandatory 32.5 hours work week
  • Willing to rotate across multiple locations within Central Singapore as required


Certification / Prior Work Experience:

  • Prior customer service experience required
  • First-Aid certification preferred


Physical Requirement:

  • Able to walk around the gym facilities, climb stairs, lift, clean and pack heavy gym equipment

Tell employers what skills you have

Front Office
Customer Experience
Customer Driven
Punctual
Approachable
Self Driven
Good Written Communication Skills
Team Player
Customer Service
Excellent Interpersonal Communication Skills
Able To Work Independently
Customer Service Experience

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