Customer Service Support

1 day ago


Singapore FERMAX ASIA PACIFIC PTE. LTD. Full time
Roles & Responsibilities

Customer Service Support Job Scope

Position: Customer Service Support

Department: IOT

Reports to: HOD

Job Summary:

The Customer Service Support is responsible for providing exceptional customer service to our clients. This includes responding to inquiries, resolving issues, and maintaining a positive relationship with customers.

Job Description:

Customer Interaction:

· Handling of Customer Enquiries & Feedback via our Communication Touchpoints (Call, Email, Chat and SRM)

· To respond to customer’s service enquiries. This will include scheduling of appointment with our technicians and updating the customer.

Order Processing:

· To follow-up with sales enquiries and work with product team.

· To handle feedback and provide supplementary information like pricing, stock availability and etc

Problem Resolution:

· Handle customer complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution.

· Troubleshooting common issues with products or services

Product Knowledge:

· Maintain a thorough understanding of the company’s products and services.

· Stay up-to-date with product changes and enhancements.

Administrative Tasks:

· Perform administrative tasks such as filing, data entry.

· Assist in the preparation of reports and documentation.

Communication:

· Communicate clearly and effectively with customers, colleagues, and management.

· Collaborate with team members to improve customer service and overall company performance.

Requirement:

· Possess strong verbal and written communication skills

· Possess initiative and professionalism with the ability to organise, prioritize work and work independently

· Able to multi task with good time management skills

What we offer:

· 5vdays work week

· Friendly working environment

· Bonus, annual leave & medical benefit


Tell employers what skills you have

Product Knowledge
Microsoft PowerPoint
Troubleshooting
Microsoft Excel
Customer Interaction
Dispute
Exceptional Customer Service
Data Entry
Pressure
Customer Service
Scheduling
Pricing

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