CX Quality Assurance Lead

3 weeks ago


Singapore MANPOWER STAFFING SERVICES (SINGAPORE) PTE LTD Full time
Roles & Responsibilities

Responsibilities:

  • Utilize critical thinking to analyze multi-source data and trends, drawing conclusions to drive business outcomes across global programs.
  • Connect operations quality gaps to process, product & behavioral issues and drive analysis and actionable projects across internal operations and product teams.
  • Design and deploy analytics dashboards to monitor key business metrics, establishing baselines, targets, averages, and benchmarks, and present findings in business forums through presentations.
  • Identify appropriate data sources, extract data for analysis, and independently apply analytics tools to generate insights.
  • Execute or lead quality assessments on advertisement products.
  • Conduct thorough analysis of assessment scores and trends in customer experience and product failure points across process, product, and operational policies.
  • Translate insights into an executable plan and advocate for implementation with key stakeholders.
  • Collaborate with subject matter experts to create training content and materials.

Qualifications:

  • Minimum 4+ years' of experience in the Quality domain, preferably within a business function or technical customer support vendor program.
  • Proficient in data analytics tool (e.g. excel etc.).
  • Analytical experience solving problems using data and providing actionable business insights.
  • Experience in understanding, communicating and resolving technical issues to both technical and non-technical audiences.
  • Strong oral and written communication skills.
  • Experience in advertisement tech/digital technology is required.
  • Knowledge visualization tools (e.g. Tableau/Power BI

Tell employers what skills you have

CRM
Tableau
Quality Assurance
Customer Support
COPC
Python
Excel
Customer Service Training
Customer Service
Customer Service Excellence
Data Analytics
Metrics

  • Singapore ZENITH INFOTECH (S) PTE LTD. Full time

    Roles & ResponsibilitiesZenith Infotech (S) is a 27 years old Tech Recruitment firm and is assisting our client to lookout for Quality Assurance Lead, working location is at Suntec City area.If you are fit for this role and comfortable with 11 to 12 months contract role, you are most welcome to apply.Job Scope:•Propose a service quality plan which will...

  • CONSULTANT, CX

    2 weeks ago


    Singapore Sift Analytics Group Pte. Ltd. Full time

    CONSULTANT, CX / ITSM - FreshworksYou will be based in Singapore, and be involved in Solutions Project Delivery & Implementation, and Pre-Sales activity to potential prospect organizations.The position offers a challenging environment, with extensive working experience on leading edge technology, and interaction with strategic organizations and commercial...

  • Quality Assurance

    3 weeks ago


    Singapore Dsourcing Pte. Ltd. Full time

    We are looking for a Quality Assurance Specialist to join our team and oversee the quality of all products and services that our organization produces.Quality Assurance Specialist responsibilities include developing quality standards, conducting tests and identifying issues in the production of our products or services.Ultimately, you will work with a team...


  • Singapore ADECCO PERSONNEL PTE LTD Full time

    Roles & ResponsibilitiesJob Responsibilities:• Perform transaction monitoring audits in accordance with the Authority’s agreed Marking Guidelines.• Highlight and coach/arrange coaching the identified outliers on the respective non-compliance.• To prepare and broadcast innovative quality initiatives like infographics.• Execute investigations and...


  • Singapore Zenith Infotech (s) Pte Ltd. Full time

    Zenith Infotech (S) is a 27 years old Tech Recruitment firm and is assisting our client to lookout for Quality Assurance Lead, working location is at Suntec City area.If you are fit for this role and comfortable with 11 to 12 months contract role, you are most welcome to apply.Job Scope:. Propose a service quality plan which will detail the quality assurance...

  • CONSULTANT, CX

    2 weeks ago


    Singapore SIFT ANALYTICS GROUP PTE. LTD. Full time

    Roles & ResponsibilitiesCONSULTANT, CX / ITSM - FreshworksYou will be based in Singapore, and be involved in Solutions Project Delivery & Implementation, and Pre-Sales activity to potential prospect organizations.The position offers a challenging environment, with extensive working experience on leading edge technology, and interaction with strategic...

  • Quality Assurance

    3 weeks ago


    Singapore VIVO SURGICAL PRIVATE Full time

    About UsVivo Surgical is Southeast Asia's pioneering surgical technology disruptor, engaged in developing innovative medical device solutions for better surgeries. An ISO 13485 certified company with international accreditations such as the US FDA and EU CE Mark, our products target the medical needs of the world through innovative applications of science &...


  • Singapore Triton AI Pte Ltd Full time

    Min 5 years of experience in Quality Assurance Must have knowledge and understanding of ISO 9001, ISO2000, ExCiPAT or similar quality systems Experience in facing quality audits.Comfortable to work at Jurong Island. (Work Hours: 8.30am-4.45pm)Job DescriptionAnalyze information provided during complaint intake to provide concise event descriptions and...

  • Quality Assurance

    1 week ago


    Singapore THE EC PREMIUM FOOD PTE. LTD. Full time

    Roles & ResponsibilitiesJob Description Design and execute comprehensive data quality tests and validation procedures to identify and address data anomalies, errors, and inconsistencies. Monitor and evaluate production processes to identify areas for improvement and implement corrective actions to enhance overall quality. Analyze test results and provide...

  • Quality Assurance

    3 weeks ago


    Singapore Mighty Jaxx Full time

    Your Role Mighty Jaxx is looking for a Quality Assurance (QA) Test Intern to join the Engineering team in an exciting website revamp project.We are looking for a full-time intern, who is able to join us from May 2024 onwards, ideally for a period of a minimum of 3 months. Responsibilities Collaborate with product managers, technical leads, and other team...


  • Singapore Hope Technik Pte. Ltd. Full time

    Role:A Quality Assurance Manager at HOPE Technik will play a crucial role in ensuring the highest standards of quality for robotics, automation, and special vehicle projects. This individual will be responsible for leading and developing the Quality team, implementing quality assurance policies, and continuously improving processes to meet and exceed...


  • Singapore Dyson Sphere New Energy Pte. Ltd. Full time

    We are seeking a skilled Quality Assurance Engineer to join our team. The ideal candidate will have a strong background in quality assurance methodologies, testing techniques, and automation tools. The Quality Assurance Engineer will play a key role in ensuring the quality and reliability of our products/services through rigorous testing and...


  • Singapore DYSON SPHERE NEW ENERGY PTE. LTD. Full time

    Roles & ResponsibilitiesWe are seeking a skilled Quality Assurance Engineer to join our team. The ideal candidate will have a strong background in quality assurance methodologies, testing techniques, and automation tools. The Quality Assurance Engineer will play a key role in ensuring the quality and reliability of our products/services through rigorous...


  • Singapore HOPE TECHNIK PTE. LTD. Full time

    Roles & ResponsibilitiesRole:A Quality Assurance Manager at HOPE Technik will play a crucial role in ensuring the highest standards of quality for robotics, automation, and special vehicle projects. This individual will be responsible for leading and developing the Quality team, implementing quality assurance policies, and continuously improving processes to...


  • Singapore W.H. BRENNAN & COMPANY (PRIVATE) LIMITED Full time

    Roles & ResponsibilitiesQuality Assurance ManagerJob Responsibilities:Quality Assurance· Establishment, Maintenance and Continuous Improvement of Company’s Quality Management System (QMS), Class Approvals (Marine) and Regulatory Requirements (Part 145).· Plan, organise and take lead to drive Quality initiatives and promote quality culture within the...


  • Singapore JOBLINE RESOURCES PTE. LTD. Full time

    Roles & ResponsibilitiesResponsibilities• Propose a service quality plan which will detail the quality assurance measures, the method of accountability, the performance indicators, quality management oversight, contractual requirements, timeline, and ways to evaluate the effectiveness of the plan to the Authority for endorsement before the commencement...

  • Quality Assurance

    1 week ago


    Singapore The Ec Premium Food Pte. Ltd. Full time

    Job DescriptionDesign and execute comprehensive data quality tests and validation procedures to identify and address data anomalies, errors, and inconsistencies.Monitor and evaluate production processes to identify areas for improvement and implement corrective actions to enhance overall quality.Analyze test results and provide feedback to the development...


  • Singapore W.h. Brennan & Company (private) Limited Full time

    Quality Assurance ManagerJob Responsibilities:Quality Assurance. Establishment, Maintenance and Continuous Improvement of Company's Quality Management System (QMS), Class Approvals (Marine) and Regulatory Requirements (Part 145).. Plan, organise and take lead to drive Quality initiatives and promote quality culture within the company.. Maintaining and...


  • Singapore MANFIELD EMPLOYMENT SERVICES PTE LTD Full time

    Roles & ResponsibilitiesQuality Assurance SpecialistOur client is a leading global manufacturer of chemical. They are currently seeking for Quality Assurance Specialist to deliver effective solutions to expand manufacturing scope on chemicals.The role of the Quality Assurance Specialist includes: Undertake all test functions under Product Section and...


  • Singapore HEXACON CONSTRUCTION PTE LTD Full time

    Roles & ResponsibilitiesJob Description Lead and guide sub-contractor to achieve quality workmanship Handle paperworks , defects issuance and reporting Conduct defects investigation and identificationRequirement Minimum 4 years in CONQUAS Possess at least 2 good industry practices certificates Microsoft office knowledge Able to communicate with client...