Quality Assurance Lead

2 months ago


Singapore ADECCO PERSONNEL PTE LTD Full time
Roles & Responsibilities

Job Responsibilities:

• Perform transaction monitoring audits in accordance with the Authority’s agreed Marking Guidelines.
• Highlight and coach/arrange coaching the identified outliers on the respective non-compliance.
• To prepare and broadcast innovative quality initiatives like infographics.
• Execute investigations and provided findings as well as corrective actions in the event non-conformities are identified.
• Work with CCM, Trainer and Team Leaders on quality initiatives and facilitate reward programs.
• Perform Post Call Survey Validation and call out to lowly rated surveys to understand reason for failure.
• Validate Compliments and compile types of errors, service lapses/complaints and submit via Feedback Tracker to client weekly.
• Analyzes the raw data and identifies areas that require attention such as high occurrence of the same error and reoccurrence of error by same CSO.
• Highlight any concerns to CCM, Trainer and Team Leaders for discussion after coaching sessions.
• Providing inputs and ensuring that the required QA reports are completed in a timely manner for provision to client
• To cover Trainer’s job duties during Trainer’s absence.


Job Requirements:

Service Delivery (P2 - Intermediate) Onsite 100


Next Step:

  • Prepare your updated resume (please include your current salary package with full breakdown such as base, incentives, annual wage supplement, etc.) and expected package.
  • Simply click on 'Apply here' to drop your resume or email at saghana.sithara@adecco.com
  • All shortlisted candidates will be contacted.

Saghana Sithara | Registration Number: R1550224


Tell employers what skills you have

Coaching
Quality Assurance
Test Driven Development
Assurance
Agile
UI
Test Cases
UI testing
Test Automation
Agile Methodology
JIRA
Audits
Customer Satisfaction
Selenium
Service Delivery
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