Service and Process Automation Engineer, Group End User Services
1 month ago
Responsibilities
- Manage end-user services operations and provide technical support for end points devices - MAC OS/PC/notebooks in a large-scale enterprise environment.
- Analyse end user computing conditions to optimise computing performance and interoperability with endpoint security and collaboration software.
- Manage service status, escalations, track major incidents and service issues. Coordinate updates to management and manage communications to users.
- Participate in process transformation and automation initiatives for EUS IT operations to optimise maintenance and other routine tasks.
- Constantly identify processes to improve, streamline, and integrates multiple processes into a single workflow via automation to improve efficiency for EUS
- Participate in EUC projects including implementation of Office 365 Collaboration suite, Windows version upgrades, and virtual desktop environment.
- Proactively engage internal business and other stakeholders to identify opportunities to improve digital workspace and employee experience.
- Manage periodic attestation exercises to ensure the hardware and software in Bank’s environment remains current.
- Manage obsolescence of outdated hardware and software.
- Manage service status, escalations, track major incidents and service issues. Coordinate reporting updates to management and communications to end users on service-related matters.
Job Requirements
- Bachelor’s degree in IT is preferred.
- Strong, diverse technical skills, especially in the areas related to end user computing including desktop, Microsoft Office O365, Video/voice conferencing, Telephony, MDM/Intune, SCCM, application packaging, Windows GPOs.
- Strong Microsoft Excel skills (vlookups, pivot tables, formulas etc.) and analytical skills to be able to solve technical and non-technical day-to-day AP processes
- Possessed programming skills in VB, C#, R Language or python and have working experience in automation scripting.
- Ability to work under pressure and to tight deadlines
- Strong attention to details and highly motivated
- Excellent analytical skill with proven ability to work well in a challenging technical environment, multitask whilst delivering high quality solutions.
- Excellent collaboration and communication abilities
- Possess creativity, ingenuity, and willingness to challenge status quo. A team oriented and team player.
Tell employers what skills you have
Mac
Microsoft Office
Microsoft Excel
Analytical Skills
Hardware
Scripting
Application Packaging
Telephony
IT Operations
Python
Attention to Details
Windows
C#
Technical Support
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